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Managed Payments Still Processing?

I have successfully setup managed payments, have received funds, refunded buyers, withdrawn funds etc. HOWEVER, some transactions take DAYS to process. Even tiny amounts like $4.....

 

Why is this so slow?
An item sold, the buyer obviously put in all their payment information, what's the hold up? Thanks in advance ebay community.


I am hesitant to ship something that says processing, but hate having to go back and triple check individual orders multiple times to make sure the payment completed. Not to mention I've had to send multiple emails to buyers reassuring them that "I'll ship soon"... It's a waste of time that cannot be avoided.


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Managed Payments Still Processing?


@ox82 wrote:

I understand. They gotta work on their messaging lol my notice for this literally says Update your account details by February 28, 2021 to continue creating new listings."  Guessing they are giving everyone different dates

 

I did read the information before doing it, however I am fully aware of the horror stories. Been doing it long enough to experience it even with paypal. What I don't want to see and what has happened to some since these managed payments were added, are excessive delays. The old paypal method was pretty straight forward and even alerted not to ship if it picked up an issue. 

 

The old if it ain't broke, don't fix it comes to mind lol not often the case online lol love/hate relationship as always. I still remember when paypal was a new thing on ebay lol it had its bumps, I remember sometimes having to wait well over 5 days to clear back then , ofcourse these days, people want things with speed, so it presents a possible little bottle neck


@ox82 

 

Oh boy that is quite a subject to tackle regarding their need to work on their messaging style / word choices.  Ebay is very well known for horrible, inaccurate and sometimes offensive emails.  I have no idea why it seems to be so difficult for them to get that under control.  

 

Yes they are moving sellers into MP in groups over the next several months.  My guess but they are likely somewhere around 2-3 million out of 25 million sellers onboarded.  Could be a little more than that or less.  I don't really know the actual number.  Last I seen that was at about 1.2 million a couple months ago.

 

Yes, there are concerns posted all over the threads.  But there are also success stories that usually get overlooked.  

 

The way to avoid most of the problems is to make sure your registration information is correct.  Don't assume and verify a few times before hitting enter.  Errors or omissions in this process is what will usually cause the long delays.

 

  1. Make sure you birth date is correct on your Ebay set up.
  2. Your primary address can NOT be a PO box, it needs to be a physical address.
  3. Your name on your Ebay account must PERFECTLY match your bank account you want to attach without the least little exception.  If you have a middle initial on one and not the other, that will be enough to cause you issues.  They must be perfectly matched.
  4. Verify your routing number and account number before entering it.  Review it carefully on screen before committing it.  If you have the need to correct your routing number or your bank account number, clear the field FIRST.  Then re-enter the numbers.  Sounds unimportant, but it is something that can make the difference.
  5.   Verify that your SSN, EIN or TIN is correctly entered, no dashes, just numbers.

Back when Ebay mandated PP for all sellers, there was just as much screaming and stomping of feet as there is now for MP.  Predictions of Ebay going bankrupt because of it and how so many sellers absolutely hated the idea.

 

With big changes comes complaints.  Inherit in being human is the hatred for change.  Ebay moving this direction is overdue as all the other sites large enough to compete with Ebay have had their own money processing programs for years.  

 

I hope everything works out for you and your transition is smooth.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 16 of 75
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Managed Payments Still Processing?

All of this is happening to me right now....buyer bought and paid for my item, yet payment is still processing. Do I trust the process and go ahead and ship the item? Someone tell me what to do

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Managed Payments Still Processing?


@virginiaparts wrote:

All of this is happening to me right now....buyer bought and paid for my item, yet payment is still processing. Do I trust the process and go ahead and ship the item? Someone tell me what to do


@virginiaparts 

 

When a buyer issues a payment, at that time MP or PP pings the funding source for the payment to make sure that the payment will be approved.  The buyer, once they make their payment has no ability to cancel, adjust or otherwise change or stop the payment in MP or PP.  Buyer's have never had that ability. 

 

So once the payment is made MP takes 1-2 days to actually get the money moved from the funding source to your MP account.  Then it moves to Available for transfer.  It will transfer on the next Business day if you are on Daily deposits or on Tuesdays if you are on Weekly deposits. 

 

 Once the transfer is released into the ACH banking system, the banks are in control of the transfer, not MP.  This process may take 1-4 days for the money to arrive at your bank.  Smaller more local banks may take longer than a larger more main stream bank.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 18 of 75
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Managed Payments Still Processing?

If it ain't broke don't fix it. Well... In this case it was broken, but now it's just more broken.

 

Fees are out of control. What are we paying 30% in fees for? You're better off going to a pawn shop, at least you'll have cash in hand. eBay just isn't what it used to be. I just made my last sale on eBay. Good luck everyone. 

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Managed Payments Still Processing?


@linden_vw wrote:

If it ain't broke don't fix it. Well... In this case it was broken, but now it's just more broken.

 

Fees are out of control. What are we paying 30% in fees for? You're better off going to a pawn shop, at least you'll have cash in hand. eBay just isn't what it used to be. I just made my last sale on eBay. Good luck everyone. 


@linden_vw 

 

There is NO category on Ebay in which we pay 30% in fees.  If you are looking at the pie chart Ebay makes available to us in the Seller hub, you should really look at the details that make up that percentage.  Part of that number is SHIPPING costs you do through Ebay labels.  That doesn't belong in the numbers if you are trying to figure out what your fees are to Ebay.  So you are not looking at the correct numbers.  

 

You likely pay 12.35% on your Ebay fees.

 

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mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
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Managed Payments Still Processing?

So, I am dealing with the same "processing" payment issues as everyone else. I even give myself 3 days to ship items. (Hoping the payment will process and clear.) I am a very small seller... just a mom making some extra money on here for fun... and to send extras to my kids in Utah.

This new payment "process" is NOT fun.  For example... if I walk into a grocery store, grab a few things, write a check and it doesn't clear... do ya think the grocery store is going to say, "Go ahead! You can take your groceries home! We'll just wait for your payment to clear!" Do you honestly thing any grocery store would let me walk out with groceries, if my payment is "PROCESSING"? Um... no.

Trying to tell an eBay buyer with good feedback that her payment is still processing is exasperating. A buyer of mine became insulted and enraged at me when I told her that her payment was still processing. She demanded I just "send the item or cancel her order." Said she would NOT buy anything from me again.

And... I was still within my 3 day time frame for shipping, even with her delayed "processing" payment! I shipped her item 12 hours after her payment finally cleared. But, that wasn't fast enough for her! LOL! She sent me another nasty email, going into a diatribe of personal insults against me, claiming she ask for my advice and I was the ONLY seller she had issues with! LOL!

Fact- As a small seller... I can not afford to get financially stung, by sending an item, then get notified by eBay that the payment never cleared.

I've sold on eBay long enough to know... if you think it can happen, it will happen! LOL!

Hey, it's not my fault nor the buyers fault that eBay seems to be "playing" with my money for a couple of days, before they release it. And, I must say, what eBay is doing seems really wrong on many levels. I did not authorize eBay to keep my money for a couple of days.

But, trying to explain that to a good buyer; that eBay's new payment plan is filled with flaws, problems and issues, and that I am NOT Amazon and I can NOT ship till her payment has cleared, is pointless.

Processing means processing... right? Processing doesn't mean cleared... right? Where's my dictionary? 

I don't care what eBay says. I know what "processing" means. If a payment shows as processing, I am NOT sending the item. Period. I followed this rule when I was getting payments through pay pal. I had to wait more than a few times for buyers payments to "process and clear" through pay pal too.

Pay Pal never told me to "ship" the item before payment cleared.

Something tells me the nightmare stories are coming soon. And, I for one, do NOT want to be one of those poor sellers who gets ripped off. Because, you know when the payment doesn't clear and the item's already shipped, eBay's going to tell sellers, "Oh well? Too bad. Your loss not ours." 

Message 21 of 75
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Managed Payments Still Processing?

I agree, why is payment taking so long now to receive in our accounts? i sold an iten on february 19 and still waiting to see the money in my account and im scared to ship until i get the money?? Ebay recently made me switch to my funds going to my bank account verses paypal, and now im not seeing the money instant like paypal? not good;(

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Managed Payments Still Processing?

I am ending my store on the last day of Feb 2021. I am going to Bonanza. Now it is taking them 3-4 days to process funds, and they do not even start processing them until Tuesday. This means that they typically will come in early Friday morning- if your lucky. This is problematic for us sellers, and of coarse, eBay wants you to ship-NOW! I have raised my handling time to 3 days, and before this managed payment disaster, some orders I would ship the day they were paid for. I can no longer do that. I say, leave eBay and let them sink. eBay management no longer has any scruples and they are acting like managed payments are the best thing ever. Well, it is not! You don't even save enough money to make it worth it- nothing you cannot find between your couch cushions or underneath your car seat. The short seller bears are foaming at the mouth waiting for eBay's stock to fall. We all know why eBay switched to managed payments, and it was to line their pockets- not ours.

Message 23 of 75
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Managed Payments Still Processing?

Unfortunately, eBay now only sends out payments starting on Tuesday, and now they are taking 3-4 days to process. I have increased my handling time to 3 days. I see you posted this on 9-1-20, so to be fair to your statement, I think things have changed since then- for the worse. 2-28-21 will be shutting down for my store, and never selling on eBay again unless they abandon Ayden and go back to PayPal.  I cannot do business on eBay this way.

 

"I would not be bombarding your buyers with messages regarding the status of their payments or shipping details." You say.

 

That is not bombarding your buyers with messages if it only requires one, and that is not bombardment at all if shipping is delayed. You should contact your buyer. That is being a responsible seller, showing that you care and that you are not slacking and being apathetic to their purchase and their business.

 

i.e.: If your plumber was running late, wouldn't you want them to call you?

 

Fortunately, I will not have to spend anymore time in the future doing just that.

Message 24 of 75
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Managed Payments Still Processing?

No- wait for the payment, even if you have to ship late. Don't listen to some of these "ebay cheerleaders". Your shipping payment will come out of your bank account in 24 hours, unlike eBay "Molasses Payments", which now takes 3-4 days. I did that, to appease my buyer and ebay, and over drafted my account costing a -$37 sale.  My advice is to go to Bonanza to sell. I done with eBay following the end of the month. If I wanted to wait for my paycheck, I would get a 9 to 5.

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Managed Payments Still Processing?

"There is NO category on Ebay in which we pay 30% in fees."

 

I cannot say for sure since it has been so long that I did not run a store, but that actually might be true if you do not run a store. Also, even if you do, consider your store fees as part of that percentage, so what linden_vw might be saying could be accurate. 

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Managed Payments Still Processing?


@subtlethinker wrote:

"There is NO category on Ebay in which we pay 30% in fees."

 

I cannot say for sure since it has been so long that I did not run a store, but that actually might be true if you do not run a store. Also, even if you do, consider your store fees as part of that percentage, so what linden_vw might be saying could be accurate. 


@subtlethinker 

 

Just read the policy pages and you can figure this out on your own.  It is simply a false statement.  You are throwing out assumptions without facts.  Or is it you don't want facts to get in the way.

 

If you want to talk about OVERALL fees and NOT FVFs that is a little different.  And unless a seller is only running a few listings and has a store when they shouldn't have a store, then yes, those fees could get that high if you considered store and FVFs together.  For seller's functioning like this, they just need to better educate themselves on the Ebay rules so they can better function and pay less fees.  Sellers are responsible to know this stuff.

 

What is happening which I've stated before is that some go are going to the Seller Hub, Performance Tab then to the Seller Level and then to the Summary page and seeing this:

 

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So without actually READING the screen some take away that their Fees on Ebay are 35%.  But for those that actually READ the screen, they will see that the VAST MAJORITY of that is Shipping costs.  Which of course have NOTHING to do with calculating Ebay fees.

 

So if you want to discuss stuff like this, try to do your homework so you understand what you are speaking to before you go attacking those that do understand and know how it works.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 27 of 75
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Managed Payments Still Processing?


@subtlethinker wrote:

No- wait for the payment, even if you have to ship late. Don't listen to some of these "ebay cheerleaders". Your shipping payment will come out of your bank account in 24 hours, unlike eBay "Molasses Payments", which now takes 3-4 days. I did that, to appease my buyer and ebay, and over drafted my account costing a -$37 sale.  My advice is to go to Bonanza to sell. I done with eBay following the end of the month. If I wanted to wait for my paycheck, I would get a 9 to 5.


@subtlethinker 

 

It is pretty common place on the threads that when someone presents different information than what someone else would like to spread, they call them "cheerleaders".  But in reality facts are facts.  I know some don't like them to get in the way of what they believe is happening or what they want others to believe is happening.  That is really reckless as this subject goes to the heart of some peoples financial situations.

 

When you ship has NOTHING to do with when a payment clears in MP and moves to Available funds.  Not a darn thing.  

 

When a buyer issues a payment, at that time MP or PP pings the funding source for the payment to make sure that the payment will be approved.  The buyer, once they make their payment has no ability to cancel, adjust or otherwise change or stop the payment in MP or PP.  Buyers have never had that ability. 

 

So once the payment is made MP takes 1-2 days to actually get the money moved from the funding source to your MP account.  Then it moves to Available for transfer.  It will transfer on the next Business day if you are on Daily deposits or on Tuesdays if you are on Weekly deposits. 

 

 Once the transfer is released into the ACH banking system, the banks are in control of the transfer, not MP.  This process may take 1-4 days for the money to arrive at your bank.  Smaller more local banks may take longer than a larger more main stream bank.

 

For sellers that want to wait until their money is in their bank account before they ship, that is fine.  That is the right of each seller to make this decision for themselves.  The thing they need to be aware of is that it is in the seller's best interest to change their handling time to reflect the time needed before they ship.  For sellers that do not do that and have a shorter handling time stated in their listings, they will get late shipment defects which WILL damage the health of their selling account.  Get too many and you will suffer the additional 5% penalty fees.

 

So cheerleader or not, call me whatever you'd like.  Facts are facts.  If you want to advise someone, make sure you KNOW the rules so you don't DAMAGE someone because of some point you'd like to make.

 

Good luck on Bonanza.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 28 of 75
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Managed Payments Still Processing?

They forced me to switch to this type of payment management without giving any other options  ,  everything eBay dose is to there own benefits and gain of more profit to please there investors  (Pure Capitalism ) , they say its better than getting manged by PayPal and less Fees , Ya right , PayPal use to charge a fee of about 3.5% and instant funds in account , eBay use to charge 10% final fee (On item and shipping which is a Greed to the Bone from eBay hungry investors but that's another issue they getting away with), Now they charge 12% , (after digging out the info) now i just red the fine detail . i sold an item to international destination with the international shipping program inf on eBay says that the funds will be available when item is delivered or after 21 days of buyer payment , payment shows processing , so God knows when the item will be delivered in the  UK , so now i wont get paid until the item is delivered , so I'm now responsible for the delivery !!! what a Bizarre business is eBay  i should of canceled the item and even stop selling on eBay , i'm a very small seller sells an item her and there but eBay evolved to be a Fascist Market Place , they get there Fees from the sale  right the way and they deduct fees from the sellers account and hold the payments , what else Ebay ...what Else 

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Managed Payments Still Processing?

I used to take pride in quick shipping - so much for that. Now I have to extend handling time out 3 days just to wait for this ridiculous MP system to "process" my money. I wouldn't be happy with that as a buyer, and I'm certainly not happy with it as a seller either. Ebay apparently expects us to just ship expensive items out while our money is in limbo, and that is totally insane.

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