Managed Payments Issues

[cleviebee]

Recently, I enrolled in Ebay Mangeed Payments for sellers because the indicastion was that my selling acount would be limited if I did not switch from Paypal to Managed Payments. I have been very disappointed and frankly, I feel defrauded by Ebay, because I still have not received funds in my account from a sale 3 days ago. I miss Paypal, when I transferred the funds to my bank account myself, and the money was available the next day. I would like to hear from other disgruntled sellers and discuss ways around this inferior system.

[ca_reibo]

Thanks for getting back with me so quickly. I just registered and haven't had any transactions yet, so I am completely unfamiliar with the MP process. You mentioned that there were workarounds for certain elements, but I have no idea what things might require a workaround.  One thing I did do was to open a new checking account that will be used for ebay transactions only; I do not want ebay and Lithium messing with my other bank accounts, and this will make record-keeping easier.  I am wondering what other issues you have identified and for which you have found workarounds.

Also, though it says that I can choose whether payouts are daily or weekly, when I just registered, I was never given a choice, nor were payouts even mentioned. I am unable to find anything in my seller account dashboard that mentions payout dates. If you can direct me to where I would enter that information, I'd appreciate it. Thanks again!

[mam98031]

---

@ca_reibo wrote:

Thanks for getting back with me so quickly. I just registered and haven't had any transactions yet, so I am completely unfamiliar with the MP process. You mentioned that there were workarounds for certain elements, but I have no idea what things might require a workaround.  One thing I did do was to open a new checking account that will be used for ebay transactions only; I do not want ebay and Lithium messing with my other bank accounts, and this will make record-keeping easier.  I am wondering what other issues you have identified and for which you have found workarounds.

Also, though it says that I can choose whether payouts are daily or weekly, when I just registered, I was never given a choice, nor were payouts even mentioned. I am unable to find anything in my seller account dashboard that mentions payout dates. If you can direct me to where I would enter that information, I'd appreciate it. Thanks again!

---

@ca_reibo 

I don't know what you are referring to for "workarounds for certain elements".  That wouldn't have been anything I said.  You may have me confused with another poster.

"Lithium" use to be the company that manages the Community Thread moderators, it is now Khoros and they have no authority in MP or have anything to do with it.  They absolutely have no access and never did have access to any members accounts.

You won't be able to make the choice of Daily or Weekly payouts until AFTER your account is activated.  Then you will find the place to make that choice in your Seller Hub, under the Payment tab and then Summary.  It will appear on the right side of your screen.

[mobley120]

"I try my best to ship same day if paid for by 12 noon, my time. I occasionally miss a sale on other accounts because I somehow missed the email notification and it ships out a day or two late. Poor service on my part though no one has ever complained. 

Hard to guess whay your seller did not ship right away. "

Good on your shipping. But to think everyone is so inclined to do the same, well, that's hard to believe, after all, I can't recall the mass number of posts here, on the community board, where sellers have said "per sa" not gonna ship it until I get my moola, but eBay's gonna punish me for waiting. And, I can't recall the mass number of responses saying, just increase your handling time; etc..

And, is it hard to guess why any particular seller will wait 3 to 4 days before shipping the item. Nope, not a hard  guess at all.

I made 4 purchases here, over the last two weeks, one of those 4 purchases was shipped out in a timely manner. The wife made 3 purchases in that same time frame, from Amazon, and as so of my purchases, each purchase was made on different days, and, all 3 of her purchases were shipped with next day ship.

So, I would consider the MP project to be a nightmare. And it's definitely not fair to the sellers. But when has eBay ever been fair towards the sellers.

[coolcarcrafts]

Thanks for clarifying the cancellation process.  The switch to MP is obviously causing a great deal of anxiety among sellers with many horror stories out there.  I will give it a try as we don't have a choice in the matter.  I also have an Etsy store which has out performed ebay significantly for the last 2 years.  Etsy has had MP for some time and works well, so I find it surprising that ebay has had so many issues with the roll out.  For me ebay has been trending in the wrong direction.  Perhaps the new payment options will help? Time will tell.

[coolcarcrafts]

Not only has ebay's MP deterred sellers from selling "FAST & FREE", but slowed down the handling time.  Not exactly a winning strategy in a world where Amazon has set customer's delivery expectations at 2-3 days!  Why would shoppers choose ebay over Amazon?

[mam98031]

---

@mobley120 wrote:

"I try my best to ship same day if paid for by 12 noon, my time. I occasionally miss a sale on other accounts because I somehow missed the email notification and it ships out a day or two late. Poor service on my part though no one has ever complained. 

Hard to guess whay your seller did not ship right away. "

Good on your shipping. But to think everyone is so inclined to do the same, well, that's hard to believe, after all, I can't recall the mass number of posts here, on the community board, where sellers have said "per sa" not gonna ship it until I get my moola, but eBay's gonna punish me for waiting. And, I can't recall the mass number of responses saying, just increase your handling time; etc..

And, is it hard to guess why any particular seller will wait 3 to 4 days before shipping the item. Nope, not a hard  guess at all.

I made 4 purchases here, over the last two weeks, one of those 4 purchases was shipped out in a timely manner. The wife made 3 purchases in that same time frame, from Amazon, and as so of my purchases, each purchase was made on different days, and, all 3 of her purchases were shipped with next day ship.

So, I would consider the MP project to be a nightmare. And it's definitely not fair to the sellers. But when has eBay ever been fair towards the sellers.

---

OMG is that is such an overstatement.  You are correct that some sellers have come to the threads stating that when they are in MP they are going to wait until the money is in their bank accounts before they ship.  Fewer sellers have come back to say that they have been punished by Ebay because they delayed shipment.  And for those sellers that were getting penalized, it was because they shipped OUTSIDE of what THEY stated as their handling time in the listings the buyer's purchased from.  So of course it counted against them, they went AGAINST the purchase agreement with their buyer.

IDK why some posters what to compare MILLIONS of individual sellers shipping from their HOMES to a large corporation like Amazon which is likely shipping from one of their distribution centers around the country.  Where they can presort and ship out pallets full of stuff daily.  The presorting cuts down on the work in processing all those packages for whatever carrier they are being turned over to.  Individual sellers on Ebay have NO SUCH ability.

[mam98031]

---

@coolcarcrafts wrote:

Thanks for clarifying the cancellation process.  The switch to MP is obviously causing a great deal of anxiety among sellers with many horror stories out there.  I will give it a try as we don't have a choice in the matter.  I also have an Etsy store which has out performed ebay significantly for the last 2 years.  Etsy has had MP for some time and works well, so I find it surprising that ebay has had so many issues with the roll out.  For me ebay has been trending in the wrong direction.  Perhaps the new payment options will help? Time will tell.

---

You are welcome.

Some of the problems are misunderstandings about how the process works like you had.  That is why actually learning the facts is so important for every seller.  Armed with the FACTS, enables each seller to make an INFORMED decision on whether MP is going to work for them or not.  For most it will work, for some it won't.  It is a decision for each of us to make for ourselves.

If you are doing fine on Etsy, then MP should be fine for you as well.  The two programs aren't very different.  And Etsy uses Adyen too.

Ebay's issues with MP is a mixed bag of issues.  There are more sellers on this site than on Etsy, too many sellers assume they understand MP when they don't, others tried to buck the system by not giving all the info required to register then go upset when their money was held up, others didn't register and then got upset they couldn't sell any longer, some made a mistake in the info given during registration and had to correct it and some had some Ebay issue cause problems with their account, etc.  

There are a variety of reasons for the various issues with MP.  Some are quite serious and those sellers need and deserve Ebay to step up and help them fix whatever issue there is.  But sadly you are so correct, the customer service in regards to MP has been woefully inadequate.  And that alone has caused many issues.  Serious issues.  It is unfair but it is happening on a regular basis.  This is a HUGE issue for all of us.

So when you sigh up, the most common mistake made that has caused lots of sellers issues is you have got to make sure that the name you have registered on Ebay on your account PERFECTLY matches whatever checking account you are going to attach.  I mean perfectly.  Not even a middle initial difference.  They MUST perfectly match.  So make sure this is correct.

The sellers that seem to have the most problems are the sellers that require or desire to have their money instantly.  Ones that their cash flow won't allow for doing weekly deposits.  MP isn't a very good system for sellers like this and it is very hard for them to adjust as Daily deposits aren't really daily.  MP processes transfers on Business Days only.  

Also if you have a PO box as your address in Ebay, update that.  Your primary address needs to be a street address.  Check your birthdate in Ebay and make sure that is correct too.

[mobley120]

 

[farleytango]

I am still waiting for a payment from a sale on December 28th [it's now January 29th], as well as a payment from a sale on January 16 -- both items have been delivered and positive feedback received on the first item.   I've received emails from Paypal on both transactions stating the money will return to the buyer if I don't claim it by a certain date - in Ebay if I dig through the multiple screens to look up help,  I'll eventually get to a screen saying my transactions have been reviewed and the money will be deposited in my PayPal account within 24 hours.   That screen started showing up over a week ago.   My first-item's buyer has been messaging me continually asking if I received the money yet as it hasn't cleared her account yet.   On my "seller hub" it still says for both items that the buyers haven't paid yet,  that I should contact them,  yet a few lines below shows how much they paid for shipping.   I have no idea what I'm supposed to do,  but I've pulled several of my other listings -- not listing any new items until this gets figured out.   

[mam98031]

---

@mobley120 wrote:

 

---

Yep you are very likely to see the same posts to various sellers as they come to the threads looking for answers.  For them this is all new as Ebay notifies them it is their turn to move into MP.  So get use to it.  It will be like this for the next several months.

@mobley120 

[atomic_bacon]

So far I'm really not liking managed payments.

I'm not a prolific seller, and have only sold a few items since signing up for managed payments. It's taking like five days to initiate payouts, and another 3 to 5 days to get cash in the bank. Did eBay even beta test this disaster? Paypal is so much faster and simpler, and easier to track your money in and out.

Just my 2 cents

[mam98031]

---

@atomic_bacon wrote:

So far I'm really not liking managed payments.

I'm not a prolific seller, and have only sold a few items since signing up for managed payments. It's taking like five days to initiate payouts, and another 3 to 5 days to get cash in the bank. Did eBay even beta test this disaster? Paypal is so much faster and simpler, and easier to track your money in and out.

Just my 2 cents

---

It takes 1-2 days to clear a pending payment and once the transfer is issued [on Business days ONLY], it takes 1-4 days for it to arrive at your bank.  Once MP issues the payout it goes into the ACH banking system and MP no longer has control over the deposit coming your way, it is in the hands of the banks.  Some larger more main stream banks are likely to record the deposits quicker than some smaller more local banks.

@atomic_bacon 

[ludlow2laconia]

I, like everyone else was forced into managed payments to my checking account or I could not list any new items. I’ve been a seller since 2004, and always had 100% positive feedback. This is the worst customer service I’ve ever seen. I’ve had several sales in the last 10 days and I’ve seen ZERO money show up in my bank account? Where is it?

I will no longer be selling on EBay. 

[originalapplecountry]

Ebay did not ask us to join,  they told us to and when we didn't, they stopped our ability to list new items or edit or manage the 800 items in our premium level store which we pay $60 each month for.  Ebay is charging us for having a store (and has for 7 years) but is now limiting the operation of it and causing us to lose thousands of dollars.  We were given the option of signing up and losing thousands of dollars in sales from restricted categories we would then be barred from,  or to lose all ability to create and manage listings.  Sounds like a Lose-Lose scenario. 

Ebay appears to be forcing sellers to switch  more for control or some other intent and not out of desire for profit since ebay will lose overall not being able to charge us any fees at all for listings we are restricted from making.  While we lost thousands in sales, ebay literally is losing out on hundreds of dollars in fees every week.  

Why would sellers who obviously don't want to participate in a bad business idea be forced in such a way against their will and better judgement? Wouldnt it make more sense economically for ebay not to ban or alienate sellers and lose all that money and business? Why would any company sacrifice 10% of profits for the lives of so many sellers and so many categories only to push an extra 3% on those who stay?

All of this is bad enough,  not even considering the fact that ebays managed payments system is broken,  inefficient, slow, confusing, insecure, and unfair.  

We made an educated decision not to join managed payments after reading thousands of comments and watching dozens of video reviews.  Now we are still paying full price for a full size store but arent able to list or make any new profit, or edit quantities or descriptions.  How is that fair?

[originalapplecountry]

Some of us pay for significant store subscriptions though,  and those of us who do, would and should expect a level of service and control. 

Our account is being suffocated by ebay for not signing up when they wanted us to. It feels like bullying (or worse), because it is.  

 We are a business,  so as a corporate citizen,  we exist only on ebay and not in the brick and mortar world.  To end our ebay existence would be to end the Original Apple Country entity,  and thus does not constitute as a choice; its life or death.  We are being choked out and are slowly dying as a company for not signing up for something which would harm us. No matter what,  we will never have the full extent we are paying for with our store subscription (and previously enjoyed for years) ever again. Signing up means a loss of categories and financial freedom,  and not signing up is a near total loss....so its a Lose-Lose scenario for us as sellers. 

We should have the ability to accept ebay managed payments as an additional option if desired, or to not sign up at all,   but so far we see it as just a problem when ebay is stepping between customers who still prefer paypal and our paypal and start delaying things and holding funds.  This is about control and not profit or a better experience for buyers or sellers.  This "mismanaged" payments scheme is ruining a perfectly good and finely working system. EBay is in danger of losing nearly 10k yearly from just losing this 1 seller, so it would likely mean losses in the millions overall.  Was charging the rest of you more for less really a great idea? To ebay thats a yes,  but the rest of us should be concerned.