@mau-collectibles-8, I will explain this as well as I can, but there are a lot of misunderstandings about how managed payments works when it is implemented with Payoneer.
eBay.com is based in the USA, but there are sellers on eBay.com from many other countries. Sellers who are based in the USA, Canada, Australia, Germany, and many other countries have to provide a bank account to receive payments from Managed Payments.
However, there are other countries where that won't work, and eBay is working with Payoneer to implement Managed Payments in some countries. The process works a bit differently in the countries where Payoneer is being used. According to eBay, in those countries, sellers need to register or create a Payoneer account, and managed payments will deposit their payments into the seller's Payoneer account. Here is what eBay has shown to those sellers:
eBay has not provided very much information about this. They are making the information available to the sellers who need to use Payoneer, but for most of us who are located in a country that doesn't use Payoneer, we can't see that information.
I found this FAQ about using Payoneer with eBay, on the Payoneer website. I think this is your best source of information about how this works:
https://payoneer.custhelp.com/app/answers/detail/a_id/36112/~/ebay---faq
I will answer your questions as well as I can, but I don't know all the answers because eBay hasn't shared them with us.
- Am I protected as a seller when I use this system? Is the protection to the same level as with PayPal
- You have the same eBay seller protection as you did before.
- I don't know if Payoneer offers seller protection or if they do, how it compares with PayPal
- How will I transfer the money from a Payoneer account directly to my bank account if I cannot connect my bank account directly to Payoneer? ...
- Payoneer allows you to connect your bank account to your Payoneer account. Payoneer includes your country/currency (Mauritius) in the drop-down on this page:
https://www.payoneer.com/solutions/local-bank-withdrawal/ - use the link above to the Payoneer-eBay FAQ's to get more information about how Payoneer works, or this link:
https://www.payoneer.com/solutions/marketplaces-networks/ebay-payout/
- Payoneer allows you to connect your bank account to your Payoneer account. Payoneer includes your country/currency (Mauritius) in the drop-down on this page:
- I do not own a business account. I only have a personal account to do some business as a pastime and not for a living. Should I still register with eBay Managed Payments? ...
- Payoneer is not just for businesses. It is also for contractors and freelancers, so it is intended for business payments (like receiving money for sales) but you don't have to be a business to use it.
- Payoneers offers Individual accounts as well as Business accounts.
- There may be restrictions with Payoneer, which may require you to register as a business. (Some other sellers are saying that they are required to do so.) If that is the case it is probably because of local requirements and laws in your country. This may be different depending on what country you are in. I don't understand this very well yet, because the information I have read is not very clear or conclusive.
- You will have to register with Managed Payments in order to continue selling on eBay. It won't be possible to continue using PayPal as your payment processor.
@lacemaker3 wrote:
brian@ebay, would you please address this topic again, and confirm or clarify this information below, which I believe is a quote from you? (I can't find an original post from you with this information.)
This is contradictory to the information that eBay has published, which says that sellers in countries where Payoneer will be used, do need to register a Payoneer account to use with Managed Payments.
https://export.ebay.com/en/fees-and-payments/payments/managed-payments/
"... If you have an existing Payoneer account you will be able to link it to your eBay account during registration for eBay to manage payments . If you don’t have a Payoneer account, you will be asked to create one during registration. Proceeds from eBay sales, regardless of the payment option used by the buyer, will be deposited directly to your Payoneer account in US dollars."
@downunder-61 wrote:
You need to register with eBay not Payoneer
From eBay: 16/05/2021 Brian
Hi just to clarify - Payoneer is not a payment option, but it is the payout option for sellers in areas not serviced by Adyen.
Sellers do NOT need a Payoneer account any more than they need to have an Adyen account.
Members will not need to change site registration in order to register to have their payments managed by eBay, they just need to make sure that their registration information matches their verification information (name and address on bank account, etc). As long as that is correct they should use the links within the email notification to register and our system will take care of the rest.
@lacemaker3 it's a quote from tyler@ebay. His quote appears to match the information on the help page.
What you've quoted has this line, "Sellers do NOT need a Payoneer account any more than they need to have an Adyen account", but that isn't in Tyler's original quote. It looks like the quote you provided was possibly altered by another member to add that line.
@lacemaker3 wrote:
Thanks brian@ebay (and my apologies to tyler@ebay ). No wonder I couldn't find it!
The quote was provided by @downunder-61, in a reply earlier in this thread (Message 6). I guess they must have added the line in the middle, between the two parts of Tyler's original post.
I guess that must have been a misunderstanding. I agree, without that, Tyler's information does match the published information. Sellers using Payoneer do need to have a Payoneer account.
There's a lot of confusion at the moment over whether the Payoneer account has to be a business account, or if an Individual account will do. Can you get clarification on that for us please:
- Some sellers are reporting that they are being required to provide a Business Payoneer account. I understand that the Payoneer and eBay account types have to match, but some sellers are reporting that they changed their eBay account from Business to Individual, but when they register for Payoneer, they are being told that they still have to provide a Business Payoneer account, even though their eBay account was changed to an Individual account.
@lacemaker3 I'm not sure about this, but I'll do some digging to see what I can find!
![Video [Russian Language]: Answers to common Payoneer registration issues](/t5/image/serverpage/image-id/750612i41F587DBC26EF24C/image-size/large?v=v2&px=999)
