Is ebay not required by law to maintain customer service?

[skeletonstore]

What is ebay anyway?   They were a venue?   Now what are they?  A 3rd party payment processor?   You call them up and they say they can't take calls.  You follow the links on their website and they say customer service is not available.  They mention a chat service but I see none.  I see at&t type automation.  Are there not laws regarding their obligations to customers?  They're playing around with our money.  In some cases they are holding our money for no good reason. My ebay bill is negative right now.  They owe me,  not the other way around.  Who do you complain to?   Who is the bank they are using?  Who is the processor?

[signsandtshi78]

Spoke to them Via live chat 4-5 days ago. Scroll to bottom where it says "Help & Contact" Click that scroll to the bottom again and there is a section to contact them and you can pick what it regards. Take about 2 minutes to get someone on chat. They won't always be able to fix your problem but can escalate it to other people.

[pburn]

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@skeletonstore wrote:

What is ebay anyway?   They were a venue?   Now what are they?  A 3rd party payment processor?

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eBay is marketplace facilitator.

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@skeletonstore wrote:

Are there not laws regarding their obligations to customers?

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No, there are no laws that apply to "obligations to customers" in this context

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@skeletonstore wrote:

Who do you complain to?

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You may contact eBay's customer service in a number of ways. 

• by following the prompts on the Help & Contact page
• via private message on Facebook (www.facebook.com/ebayforbusiness)
• via direct message on Twitter (www.twitter.com/askebay)

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@skeletonstore wrote:

 Who is the bank they are using?

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I don't understand what you're asking. The bank they're using for what?

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@skeletonstore wrote:

Who is the processor?

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Some sellers are still having their payments processed by PayPal. Those enrolled in Managed Payments are having their payments processed by Adyen.

[powell-memorabilia]

Dear lord - the last thing we need is the federal govt deciding what level of customer service is required.  Thing is that you have options - eBay isn’t the only place to buy and sell.

[skeletonstore]

I tried the auto chat now and before I posted this,  when I click agent it says not available.  

[skeletonstore]

They're not responding.  

[veronicabooksandart]

"Any complaints about eBay Sarl or the services it provides should first be addressed to eBay Sarl. You agree that all responses from eBay Sarl relating to such complaints may be sent to you by email.

Should you not be satisfied with eBay Sarl’s responses, you may also escalate your complaint to the CSSF (www.cssf.lu), which is the competent authority to receive out-of-court complaints by customers of payment service providers authorized in Luxembourg. For further information please refer to our Complaints Procedure."
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These Payments Terms of Use shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg.

[magic*moonbeams]

eBay is a business that only cares about their own pocket. The little people can go scratch, not give their honest opinion, and be "handled" with a scripted outsourced "representative" if the user is in need of customer service.

If you complain, they give you unsympathetic, rehearsed scripted answers with no compassion, the only goal is to be done you with and your problem.