mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi @valueaddedresource - I'm not aware of any change, but also that doesn't mean there wasn't one. I'll need to send this one up the flagpole and see what comes back.
Cross your fingers we see a quick response on this!
@valueaddedresource wrote:Thanks @veronicabooksandart but that doesn't clear up the confusion here.
Previously eBay was putting a hold on funds for every return request, every time, regardless of the return reason.
That seems to possibly have changed, so I'm seeking clarification from eBay about that specific issue.
Just in addition to what you have said. They hold funds on ALL Chargebacks [CC claim], INRs and INADs in my experience. I'm unsure if a BR [buyer's remorse] funds are held, I haven't had one since being in MP about a year now.
The entire way the holds happen in MP needs to be revamped. It is beyond ridiculous as to how Ebay is having these things handled from why the heck they are doing this on sellers with a proven track record of being a responsible seller to not even following their own rules on how long the money is held.
For example, and I did test this myself, INR claims. I had one recently that was filed against me when tracking showed the item was received. I understand that even with this, Ebay won't close the claim for full 3 days [close on day 4]. But that is NOT what MP does. Even though the buyer NEVER escalated the claim, MP held my money for a FULL 21 days.
On INADs once the claim has been resolved, whether through refund or by some other agreement with the buyer, it takes MP about 48+ hours to release the hold on the sellers funds.
When a buyer requests a cancellation on a purchase and their original payment is still sitting in Pending Funds, MP does NOT reduce the Pending funds when you refund the buyer, they look to your Available Funds to pay for the refund.
I'm sure others may have more specific examples too.
Hi @allthingssurplus - I'm sorry to have offended you with my word choice, I'll strive to be more respectful of you and your business from now on.
Thank you.
@valueaddedresource wrote:
@allthingssurplus wrote:
Tyler I'm the guy that has questioned why none of my return requests have no money holds. Policy is serious and should be serious when it involves a Sellers money. This issue compounds how a Seller has to deal with their own accounting to maintain accurate accountable books. Your answer to this question "Cross your fingers we see a quick response on this!" is high school at least and at its worst completely outlines how the entire managed payments system is so poorly designed and executed. Very disrespectful response to a serious matter, cross your fingers, REALLY.
@allthingssurplus - I've heard from another seller they are no longer having funds held on remorse returns, so including you that brings it up to 3 at this point that I am aware of.
I absolutely agree with you that this is serious and needs to be spelled out clearly and directly in the Managed Payments policies.
It's extremely important for cash flow and bookkeeping that sellers can count on consistency of how funds are processed or held. It's also extremely important that sellers have an idea of what the parameters are that will determine whether or not funds are held for return requests and that whatever those parameters are, they are applied fairly.
Are funds not being held only from remorse returns but still being held on not as described/defective/not received returns/cases? Does this only apply to larger/higher volume sellers, sellers that have been active on eBay for a certain amount of time, and/or sellers with a certain feedback percentage or top rated status? These are all things that need to be spelled out in black and white so sellers know what to expect.
PayPal also reserved the right to hold funds for requests or claims, but introduced their Funds Now program so established sellers with a good track record would not have funds held in most cases, with easy to understand requirements for eligibility.
eBay has had no such consideration for long time sellers with Managed Payments and many were particularly upset about having funds held for every return request filed. I would think if eBay has loosened up on that a bit, it would be "good news for sellers" and they would want to shout it from the rooftops!
Hopefully tyler@ebay is able to get an answer on this soon for us - and even more importantly hopefully that answer gets written into official policy pages and put out as an official announcement rather than just a comment on a community message board.
Hi @valueaddedresource - there isn't an announced change to the way funds are held in managed payments.
I'm wondering if it may be tied to Top Rated status vs being activated in payments. Top Rated sellers don't have their funds placed on hold for returns opened unless eBay is asked to step into the return and make a decision. Since being Top Rated can change monthly that may be why someone could not see that behavior happen in the past but be encountering it now.
tyler@ebay wrote:
@valueaddedresource wrote:
@allthingssurplus wrote:Tyler I'm the guy that has questioned why none of my return requests have no money holds. Policy is serious and should be serious when it involves a Sellers money. This issue compounds how a Seller has to deal with their own accounting to maintain accurate accountable books. Your answer to this question "Cross your fingers we see a quick response on this!" is high school at least and at its worst completely outlines how the entire managed payments system is so poorly designed and executed. Very disrespectful response to a serious matter, cross your fingers, REALLY.
@allthingssurplus - I've heard from another seller they are no longer having funds held on remorse returns, so including you that brings it up to 3 at this point that I am aware of.
I absolutely agree with you that this is serious and needs to be spelled out clearly and directly in the Managed Payments policies.
It's extremely important for cash flow and bookkeeping that sellers can count on consistency of how funds are processed or held. It's also extremely important that sellers have an idea of what the parameters are that will determine whether or not funds are held for return requests and that whatever those parameters are, they are applied fairly.
Are funds not being held only from remorse returns but still being held on not as described/defective/not received returns/cases? Does this only apply to larger/higher volume sellers, sellers that have been active on eBay for a certain amount of time, and/or sellers with a certain feedback percentage or top rated status? These are all things that need to be spelled out in black and white so sellers know what to expect.
PayPal also reserved the right to hold funds for requests or claims, but introduced their Funds Now program so established sellers with a good track record would not have funds held in most cases, with easy to understand requirements for eligibility.
eBay has had no such consideration for long time sellers with Managed Payments and many were particularly upset about having funds held for every return request filed. I would think if eBay has loosened up on that a bit, it would be "good news for sellers" and they would want to shout it from the rooftops!
Hopefully tyler@ebay is able to get an answer on this soon for us - and even more importantly hopefully that answer gets written into official policy pages and put out as an official announcement rather than just a comment on a community message board.
Hi @valueaddedresource - there isn't an announced change to the way funds are held in managed payments.
I'm wondering if it may be tied to Top Rated status vs being activated in payments. Top Rated sellers don't have their funds placed on hold for returns opened unless eBay is asked to step into the return and make a decision. Since being Top Rated can change monthly that may be why someone could not see that behavior happen in the past but be encountering it now.
OH no, that isn't it. I've been TRS from the day they started the program. Unless you mean specifically for BR claims. Like I said earlier, I haven't had one of those since I've been in MP. But I have had an INR, Chargeback and INAD and all had money held.
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