FRUSTRATION, PLEASE HELP..!!!

[do_2991]

This is a copy of my email that I sent to the CEO of eBay, no response and no help whatsoever from him and his team.




Hi Jamie,


It’s pretty sad when I have to engage the services of a Lawyer because a company's lack of communication has directed me to take such action.

Around the beginning of last year I opened an eBay account whilst in the U.S. and purchased around $300,000.00 worth of Gold and Silver, predominately coins.

Fast forward around 18 months now back in the U.S. and I wanted to sell my collection back through Ebay as we urgently need the funds for personal reasons.

After posting most of my coins I found out that there was a problem with funds being released and I immediately cancelled most of the auctions, I mean, why would I leave them on if eBay knowing there was a problem releasing the funds.

I then found out that eBay charged me for the cancellation of the auction even though they admit having a problem releasing the funds from their/your end, you can’t have the cake and eat it to..!!!

If I left the auctions active I would have over $300,000.00 caught up in the system not $30,000.00, but $30k is nothing to be sneezed at and we need those funds to be released.

Now, the problem is that I am an Australian, I don’t have a SSN or an ITIN and it was going to take 2-3 months to get an ITIN and I was told by experts that was not guaranteed.

Here we are in the U.S. possibly leaving in 2 weeks and your companies staff are not communicating with me to get these issues sorted whatsoever.

I spoke to a supervisor by the name of Ashley who spoke to her bosses boss about the situation and getting fees waived, no communication or response in that matter. An absolute disgrace that the fees where charged in the first place when eBay has the problem with releasing funds.

I am also waiting for a response from Customer Support in regards to the IT issue that is not allowing me to change addresses, etc and get the funds released to an Australian Bank account which I was told to open for the transaction with no communication or response whatsoever.

I cant’t count the amount of emails that I have sent to Customer Service with zero response.

I was the CEO of many of my own very successful companies and I would never ever treat my clients like I am being treated. I lost so much money selling my collection wholesale because eBay couldn’t accommodate the service that I required and now I am having problems getting access to the funds that are ours that should not be held up in your system when you are the problem and no one is communicating with me to resolve these issues.

This is the most unprofessional dealings that I have experienced with any company in my lifetime. We are high profile people with a huge following, I really don’t want to take my grievances to Social Media but my emotions are moving me in that direction.

Looking forward to a response and the assistance required to get the issue rectified.

[lamber9347]

@do_2991 This isn’t actually eBay, this is a forum for other sellers and buyers to post questions and receive advice from other users. No one at eBay will read your post here. Best of luck to you....

[biggymoe]

He already sent the above communique to the eBay CEO.  I think he is here venting and looking for advice on what else he can do.

[terrycece62]

Your email appears to be a little long and using the  CEO's  first name (and without his last name at that} is somewhat casual if you do not already have a  direct business relationship with  the CEO  himself.

That stated:

Have you received any response from the office of the CEO or the companies legal department  at this point? 

Contact your lawyer as to your next step

Good luck  i wish you well

[aproudparent2010]

I'd advise you read the User Agreement that you agreed to when you joined eBay.

[downunder-61]

Sorry OP, but the CEO of eBay most likely didn't feel terribly threatened by either your threats to sue or to complain that as an AUstralian registered in the US you don't have an SSN nor are you guaranteed to get one.

As a former CEO yourself I would expect you to have more understanding of contracts and the importance of reading them when you chose to sign up with eBay.

Chane your registered address to Au and sign up for MP as we do - it is a lot easier to do in Aus than here in the US.

[downunder-61]

https://www.ebay.com.au/

[quiltgeek]

Why should you have the attention of the CEO of eBay for your listing problems? You are held to the same standard as all others that post listings on the US eBay site.

You came to the US eBay site, posted listings here that have been processed with the Managed Payments system, but you didn't set up and link a US bank account to your eBay account to receive the payments for the listings that sold or provide a US SSN to support that process.

Of course the US eBay site isn't going to release your funds, there's no US bank account to release them to and no SSN to use to report the sales to you and to the US IRS via a 1099K US income tax form.

And yes, there is a cost for cancelling listings for no other reason than "I want to stop the listing".

[a_c_green]

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@do_2991 wrote:

This is the most unprofessional dealings that I have experienced with any company in my lifetime. We are high profile people with a huge following, I really don’t want to take my grievances to Social Media but my emotions are moving me in that direction.

Looking forward to a response and the assistance required to get the issue rectified.

---

Taking your grievances to Social Media will achieve absolutely nothing, especially if you're trying to present a professional CEO-level appearance here. 

Is there anything preventing you from opening a US checking account in order to accept funds received on the US eBay site?

[do_2991]

Hey Rockstar, I have two U.S. bank accounts, ebay won’t release funds without an ITIN which is a 2-3 month process and not guaranteed. The advice from eBay was to open an Australian Bank Account. I was then advised to change details in my account to accommodate the transfer, address, bank account details etc. Nothing would physically change, I then spoke to eBay customer service and I was told that there was an IT issue and they would get back to me to inform me how we can navigate through the process, but no service from eBay whatsoever.

[do_2991]

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@quiltgeek wrote:

Why should you have the attention of the CEO of eBay for your listing problems? You are held to the same standard as all others that post listings on the US eBay site.

You came to the US eBay site, posted listings here that have been processed with the Managed Payments system, but you didn't set up and link a US bank account to your eBay account to receive the payments for the listings that sold or provide a US SSN to support that process.

Of course the US eBay site isn't going to release your funds, there's no US bank account to release them to and no SSN to use to report the sales to you and to the US IRS via a 1099K US income tax form.

And yes, there is a cost for cancelling listings for no other reason than "I want to stop the listing".

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I have U.S. bank accounts, all the issues are with eBay, the system isn’t allowing to make any changes with addresses or bank accounts, they admitted they had an IT issue.

[do_2991]

That’s the issue, Australian bank is now open, system isn’t allowing me to change anything, eBay admits that there is an IT issue, but not getting back to me with a solution.

[do_2991]

I know this is not eBay, just looking for guidance, it’s pretty hard to get issues resolved with no communication, discussing as a client to be treated like this.

[do_2991]

I’m venting all right 

[wesk_36]

Sounds like a very messy and frustrating situation.

As far as cancelling live auctions en masse, ebay assumed you were making deals off ebay and so charged you the fees as if you sold them.

As far as the letter sent to the ebay CEO, as far as anyone knows, it's still in the mail-room in a pile under a partially eaten months old sandwich.

Seriously, Good luck in getting this resolved.