Ebay hasnt paid me back my double taxes

[holmenkoll2014]

Hei

Two months ago I paid double taxes for an item. Ebay told me to sent certain proof of payment, which I did, and I got an email where the process of refund was started, they also say in the email that it will take 20 days.  2 months later and I am still waiting. I have been asking many times, and they come always with those recorded answers. Technical issues, technical glitch, bla bla bla. 

How long could I wait before I decide to ask to a lawyer what to do, I know is just the VAT, but is the behavior that I am not tolerating.

What should I do? 

[sprinkles91]

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@holmenkoll2014 wrote:

I have written to ebay several times, and they have given me the same excuses. Technical issues, technical glitchs, bla bla bla.

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yes, you will get nothing but copy/pastes when you email ebay. you would need to contact them via chat during business hours, or have them call you. thats the only way youre going to get a legitamate response.

[sprinkles91]

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@pjcdn2005 wrote:

"The chat or phone customer service can be very unhelpful at times which is why I suggested the ones on FB or Twitter."

a lot of us dont have social media for personal reasons, & some of those accounts arent really their CS. i would personally never suggest anyone go off of the ebay platform to speak to CS for any reason. the copy/paste issue is mostly unique to their email variant. i dont often struggle with the chat option.

[fab_finds4u]

You don't have to go off the eBay platform and find a fake csr. eBay has links directly to their social media pages here in the community. You can get the right link from the Community Mentor Lounge. No risk at all.

[albertabrightalberta]

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@sprinkles91 wrote:

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@pjcdn2005 wrote:

"The chat or phone customer service can be very unhelpful at times which is why I suggested the ones on FB or Twitter."

a lot of us dont have social media for personal reasons, & some of those accounts arent really their CS. i would personally never suggest anyone go off of the ebay platform to speak to CS for any reason. the copy/paste issue is mostly unique to their email variant. i dont often struggle with the chat option.

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Going to ebay's facebook for business or Twitter isn't "going off the ebay platform." 

That's where there are real knowledgeable ebay employees who actually know what they're talking about. 

[holmenkoll2014]

I took contact with them in Twitter and they sent me a link where they were asking certain authorization, I tried to read the policy, never open, so I denied it.  I ma not going to give eBay authorization on my social network. 

[sudrathn-52]

you can send a email to ebay telling about this🤗

[andromedagalaxy]

Do not expect any refund from ebay. They blame seller. The customs people blame ebay. The postal service blame the customs. Its a catch-22 of scam, just like the awful GSP that they forced upon sellers, robbing us customers a few years back. Use FB for purchases in stead or Amazon. Ebay is DEAD!!!