Confusion

[bipic_14]

Long story short...paid for an item June 9th with a ship date of 06-29 to 07-10. The tracking number provided to me showed the item had not been shipped on the 07-09. Sent several emails to the seller with no response. Notified eBay on 07-10. They said give it to the 17th. Seller emailed me around the 11th or 12th and said the actual seller had passed way and he was the brother and was trying to 'salvage' the operation. To my surprise, item arrived late afternoon on the 16th. At 01:18am on the 17th, eBay notified me they had credited my card for a full refund (which showed pending in my credit card account). I called eBay on the 17th and a agent returned my call! I asked him to cancel the credit since I received the item. He said he could not do this since already been issued and to get with the seller and get a PayPal or Venmo number and transfer the money to the seller. Last night seller sent me an email and said eBay had not paid him and was apparently due to the fact that it had been delivered outside eBay's timeframe. I was about to contact him, but checked my credit card account this morning (18th) and the credit has now been removed (even tho the eBay agent said it couldn't be done). I emailed the seller all this information and asked if he has received his money from eBay and waiting on a reply. 1st time ordering on eBay...probably my last

[stephenmorgan]

I would ask the buyer to give it a week or so to see if a refund is posted to their account. If it does not show up, then check your account again to see if it has been credited back to you.

If neither one of you has the money, I would ask eBay to find it.

You will need their PayPal account information if you still need to refund them.  Do you have contact information for the other party?  You only have limited time to exchange contact information before eBay Messages will not allow you to. 

[kalyoth]

Cleanest way to correct this - if you have received a refund & the merchandise, is to tell the seller to relist item & purchase it again. Do not try to go around ebay. A creative ebay agent could perceive it as trying to go around them for a sale & it risks accounts.

[bipic_14]

The refund posted yesterday by eBay was removed this morning by eBay. I have advised the seller and asked if he received his money by eBay. Have not heard back.

[bipic_14]

Wow...what is the time frame for losing contact from the seller? Bottom-line, I paid for the merchandise on June 9th. Received the item on July 16th (supposed to have been here on July 10th). eBay credited my card morning of July 17th. I told eBay to remove the credit because it got it the day before and they said they couldn't and to get with the seller to arrange payment to him (via PayPal/Venmo/check). Before I could, eBay removed the credit on my card. I'm happy (paid for it via credit card and now have received it), but apparently the seller hasn't received payment from eBay. 

[stephenmorgan]

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@bipic_14 wrote:

Wow...what is the time frame for losing contact from the seller? Bottom-line, I paid for the merchandise on June 9th. Received the item on July 16th (supposed to have been here on July 10th). eBay credited my card morning of July 17th. I told eBay to remove the credit because it got it the day before and they said they couldn't and to get with the seller to arrange payment to him (via PayPal/Venmo/check). Before I could, eBay removed the credit on my card. I'm happy (paid for it via credit card and now have received it), but apparently the seller hasn't received payment from eBay. 

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If you have a Paid Transaction you are allowed to exchange contact information for two weeks.  After the two weeks I am not sure how you would get their PayPal information if you did not save it initially.

If you have their name and address you could mail them a check.

[fab_finds4u]

The deal is the expected delivery date is an estimate, meaning it could come a few days before or after the estimate.  But eBay allows buyers to file a not received dispute when the expected dèlivery date ends. Buyers should actually wait a few days after the latest date before filing the dispute because the item could be on the way. Sometimes the hold up is the fault of the carrier. You filed as soon as you could instead of waiting a few days.

It's good of you to want to  repay the seller. Kudos to you for that.

The way to do that is to ask the seller how they want the money, PayPal, Venmo,  Zelle, Cash App, Money Order, etc. 

Do not go by the suggestion in message 3. 

That just costs the seller more money and then they would need to prove delivery or it leaves them wide open for another not received case.

Refunding outside of eBay is how you handle this since the transaction is over and done with on eBay.