Can't pay with gift card.

[jonadis_58]

I live in Puerto Rico and I purchased a $65 gift card from Walgreen's. Once I got home and I decided what I was going to buy, I went into the checkout and I entered the code at the back of the gift card. I should mention that I fully made sure that the card was activated and it was fully activated with the $65 on it. However, once I hit the pay button it gave me the usual "Please select a different payment option" message, and after dozens and dozens of attempts to try and pay with it, even trying to pay for other items with it, it doesn't let me pay for anything whatsoever. This is making me angry after trying so hard to get it to work, and previous gift cards I've bought before never had this problem before. Is there a problem going on with gift cards at the moment? 

Here's the proof that I can't pay with it:

[mtgraves7984]

The right side of the screen looks normal... like it's waiting for you to 'Confirm and pay'. Did the red message come up after you pressed that? That's odd... when you check the card now, your funds are still there, no?

[jonadis_58]

Yes, the card has full balance. The message kept appearing even if I refreshed the page and tried to pay for the item again. 

[casuallyattractive]

That is weird because it says "gift cards, coupons" 18.11$ -

Not 65$

[mtgraves7984]

---

@casuallyattractive wrote:

That is weird because it says "gift cards, coupons" 18.11$ -

Not 65$

---

@casuallyattractive 

It looks like the OP's order totaled $18.11... @jonadis_58 still has a $65 balance, but wanted the $18.11 to come from there.

[mtgraves7984]

---

@jonadis_58 wrote:

Yes, the card has full balance. The message kept appearing even if I refreshed the page and tried to pay for the item again. 

---

@jonadis_58 

Well, you've stumped this panelist. Others will be along... wait for it. And good luck.

[jonadis_58]

Here's the proof that my gift card has the full balance, just in case:

[casuallyattractive]

@mtgraves7984 

Sorry, I Wasn't reading it correctly.

I appreciate the callout.

My bad @jonadis_58 

[jonadis_58]

No worries, it's all good.

[casuallyattractive · Accepted solution]

@jonadis_58 

You could try downloading the app on your phone and purchasing threw it.

I have had problems like that and it is usually just a temporary problem.

Maybe even a different device would work.

[jonadis_58]

Alright sure, I'll give it a shot. I'll download the app and try.

[jonadis_58]

OMG IT WORKED!!! THANKS A LOT MAN!!!

[casuallyattractive]

I hope it works 😬

[casuallyattractive]

Oh, lol I just saw the post.

I am glad it worked.

Sometimes it does sometime not.

Hope the rest of your purchases go well, @jonadis_58 

[casuallyattractive]

@mtgraves7984 

Lol, I cant believe that it worked.

It worked once for me but It is different in porta rico so Idk