28 Month old transaction, buyer opened a chargeback case through PayPal

[the-hook-and-the-loop]

True story. A buyer purchased a Sony Cybershot for $29.75 on March 15, 2020 and just opened a case through PAYPAL which I have to fight and wait for a decision now. His reason was that "he wanted to know more about the transaction". I am speechless. I can not trust any company with my funds as they sit in their office buildings figuring out different POLICIES to separate man from his money. SPEECHLESS!!!

[lakefor94]

Sorry to hear paypal would even entertain this.

Hope you win.

[krazzykats]

Have you contacted the customer to remind them what they bought?  Could be a mistake, so maybe give your customer the benefit of the doubt first before assuming.  They may have simply forgotten. 

2 years is a long time to question a transaction though.

[the-hook-and-the-loop]

I did reach out, and he is non-responsive.

[the-hook-and-the-loop]

Who looks at CC statements from 28 months ago and looks for items to dispute?

[soh.maryl]

Somehow, I've always thought Paypal's limit for opening a case was 180 days (6 months).

And have always advised buyers and sellers of that limit.

So I have been wrong all along?  

[maxine*j]

All I can say is, heaven help us if payment processors won't put rational and reasonable time limits on chargebacks.  Good grief.

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[fab_finds4u]

I sometimes tell new sellers don't spend the money yet because PayPal has 180 days to file a dispute. Now I guess you are never out of reach of scammers.

There HAS to be a cut-off date a seller is forced to refund.  Otherwise this site is very unsafe for sellers, much worse than I thought.

[monica-sells]

Just like the old adage "anyone can file a lawsuit at anytime" does not mean the lawsuit has merit or is enforceable.

I am going to guess that procedurally, you had to be informed by the cc company (all contact is automated at this point)......

Once an agent is involved, I would venture to say it will go nowhere.....

here's hoping

[carolynnq]

Any tracking # would be gone by now.

Did the buyer leave you feedback? That indicates the item was received. The last time I had one of these cases - a year or two ago - I  gave paypal that information and the case was closed in my favor within a couple of hours.

[the-hook-and-the-loop]

Paypal processed the payment on my end when eBay still used them and you are correct about the 180 days. He must have used some special bank  to make the purchase and that bank is who allowed this to get opened. I now have to deal with 12 different PayPal reps and 3 different departments and non-stop back and forth messaging with PP and hope that they can stand up to the buyer's bank. Ridiculous.

[the-hook-and-the-loop]

I'm glad eBay is managing payments. They would have never entertained this.

[southern*sweet*tea]

Let Paypal know their own policy:

https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

"Be aware that disputes must be opened within 180 days of your payment date, and that you and the seller will have 20 days to work things out."

I would imagine this would close out in your favor fairly quickly.  Paypal is a slug, but even they have limits.

[the-hook-and-the-loop]

I don't see his eBay username on the PP case. I can't search eBay because it's 28 months ago. I would be interested in seeing his feedback. I suppose I could look through all of them around that time. 

[onlinecentral]

I had a buyer dispute a Paypal transaction at 190 days old.
Paypal sent me a few messages that I did not have to respond to and they ruled in my favor.
They also told me they issued a courtesy refund to the buyer, because of some extenuating circumstances.
I wish they had excluded me from the process entirely, since it was so old.
I predict this will probably be ruled in your favor.
Don't rely on your email. Log onto Paypal to double check the case details.
Sorry for the inconvenience.