What are they doing about this faulty app?

[w.riches]

I have been trying for over a week to get this app to work without result. I have used the e-bay app for many years without an issue but this new one is defective. 

I can't even reload the old one which worked perfectly well, to make matters wore e-bay and Apple do not appear to be doing anything about it.

[mobile_feedback]

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@w.riches wrote:

I have been trying for over a week to get this app to work without result. I have used the e-bay app for many years without an issue but this new one is defective. 

I can't even reload the old one which worked perfectly well, to make matters wore e-bay and Apple do not appear to be doing anything about it.

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Thanks for the post. Can you please let us know what is defective? With some details we can help you out.

[w.riches]

Hi there,
Each time I try and load the app I am told that my iPad 2 is not suitable for the new app. I have searched for iPad updates but none available.

Please help if you can.

Bill Riches

[mobile_feedback]

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@w.riches wrote:
Hi there,
Each time I try and load the app I am told that my iPad 2 is not suitable for the new app. I have searched for iPad updates but none available.

Please help if you can.

Bill Riches

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Can you let us know what version of iOS is on your iPad 2? The eBay app does require iOS 11 to install and run.

[w.riches]

Hi again,

my iPad has ios 9 .3.5 and each time I search for further updates I am informed that my iPad is up to date.

i understand that your new app requires a newer iOS but I am unable to download any further upgrade to my iOS. Why can't I just re-load the old e-bay app and carry on as before. I have been an e-bay customer for at least 15 years and don't wish to purchase a newer iPad just to use your new app.

please help,

Bill Riches