Trouble installing updated EBay app

[cacio-3524]

I hit the right update icon but it doesn’t open and it takes me back to my EBay site with same block telling me to update!

[kensgiftshop]

The new version of the app doesn't work on some older devices.

[eburtonlab]

What operating system version number and eBay app version number?

If your operating system does not support the latest version of the eBay app and you cannot update your operating system, it should still be possible to use a mobile browser to go to ebay.com or ebay.co.uk and use eBay that way.

If eBay browser links are opening in the app automatically, iOS users should be able to tap and hold an eBay browser link and select "don't open in the app" to prevent that from happening. Android users need to go to the device Settings: Apps: eBay: Open by default: Open supported links and select "don't open in the app".

[devon@ebay]

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@cacio-3524 wrote:

I hit the right update icon but it doesn’t open and it takes me back to my EBay site with same block telling me to update!

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Hey @cacio-3524! The Product team wanted to reach out and offer some assistance on this:

Thanks for reporting this. If your device has iOS 15 you should still be able to get a version of the app that will run on your device

1. Delete your ebay app
2. Go to the App Store, search for ebay
3. When you download it you will see this alert, tapping download should allow you to get a version that will run on your device.