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Sold items/ Pending tasks not appearing on app

Anyone else having the issue where you can't see your pending tasks on the app? The red banner is gone now and the app is all glitchy

Message 7 of 18
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17 REPLIES 17

Sold items/ Pending tasks not appearing on app

Paid ship now is empty even though I have 16 item that should be displayed. Page is blank. This I use every day to check my orders. Here is a photo. When I touch the paid ship now the second pic shows what comes up. This just started happening today. I see there was an update yesterday. Thanks 

Message 1 of 18
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Sold items/ Pending tasks not appearing on app

On the iOS app, the "Paid, awaiting dispatch" section does not work anymore, and you cannot see (in your "Selling" icon at the bottom right) the items sold anymore. Normally it shows your selling total, then active/sold/unsold, then underneath in red the items sold and awaiting dispatch. These have vanished.

 

You also cannot access the same section from the main page either. 

 

This is since the update to 5.27.5 (looks like it happened on my phone yesterday, 10th January)

 

See photo. Item in question usually appears where red box is drawn.

 

Problem reported to AskEbay on Twitter too.

 

 

IMG_1118.jpg

Message 2 of 18
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Sold items/ Pending tasks not appearing on app

Sold items/ Pending tasks not appearing on app

I have also reported this here, seems to be since latest update:

 

https://community.ebay.com/t5/Mobile-App-iOS/5-27-5-Issue-seller/m-p/29373340

 

This is a nightmare for sellers, basically.

Message 4 of 18
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Sold items/ Pending tasks not appearing on app

Same problem for me too, so frustrating. 

Message 5 of 18
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Sold items/ Pending tasks not appearing on app

Sold awaiting dispatch and sold awaiting payment has diapered from the the app under selling.

Message 6 of 18
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Sold items/ Pending tasks not appearing on app

Sold items/ Pending tasks not appearing on app

Sold items/ Pending tasks not appearing on app

Sold items/ Pending tasks not appearing on app

Going to assume you mean the "Items pending dispatch" bit that is usually under your totals. If so there's many threads about it now. See my original one here:

 

https://community.ebay.com/t5/Mobile-App-iOS/5-27-5-Issue-seller/m-p/29373340

 

Also messaged eBay on Twitter, not read it yet..

Message 11 of 18
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Sold items/ Pending tasks not appearing on app

@incr @discountwarehouse2u @greenbowersupply @iman-alien @souixk

 

Thank you for the reports we are investigating this now.

 

Thanks

Message 12 of 18
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Sold items/ Pending tasks not appearing on app

Great news, glad to hear it - it's a huge problem for sellers, literally you cannot see what you're due to send out/dispatch - so the app is unusable for a business seller purpose at the moment for anyone selling anything.

Message 13 of 18
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Sold items/ Pending tasks not appearing on app

Yes having same problem.Now no way to see buy it now offers or outstanding tasks .

Message 14 of 18
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Sold items/ Pending tasks not appearing on app

I'm having the same issue, please fix this soon

Message 15 of 18
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