Messages not updating on app

[foolishhero]

We I use the app, I see the red flag indicating I have new messages, but these do not display.

The only way I can view them is to switch off my device (iPad/iPhone) and switch it on again, when the messages are displayed ok.

Very irritating!!

[mobile_feedback]

@foolishhero 

Are you referring to the red dot that shows up in the icon? Or the red messages count inside the app?

[foolishhero]

The red flag appears with the number of messages waiting, but going into messages these do not appear - again (like my post about click & collect) this works ok on the website.......and clears when I switch my phone/tablet off.

I did work before, so suggests it’s is something to do with the latest update to the app.

it is very, very annoying!!!!

[surrealthoughtz7]

Having the same problem currently. I have received several messages regarding my orders and I keep getting this message. I only know what the message says cuz I am getting an email with its content. 

[surrealthoughtz7]

Example.