How to turn off eBay Live notifications

[wastingtime101]

People frequently ask how to turn off eBay Live push notifications, so I'm posting screenshots showing where to find that setting.

My eBay > Settings > Notifications > Shopping Updates > eBay Live

[wastingtime101]

Tagging some people that asked about this on the ask a mentor forum the past 2 weeks as most of your questions went unanswered. See above.

@prcrjal85 @pokeman @machinaris @bugshugsnpugs @lerdman624 @drdeluxe @nighthawk140 @garthessex @kyzyl12 @bilgerat984

[wastingtime101]

Can only tag 10 per post. See above.

@jeremy9768 @mami79 @chilkieschoice @greengardenstudios @brstri1705 @kritislo_0 

[bilgerat984]

I hate to tell you this, but that doesn't work. That was the first thing I did, & I still get the Ebay Live push notifications.

In fact, in my original post, I specifically said that I had turned off the push notifications, but was still getting them. So I don't know why you bothered to tag me to tell me how to do something I've already done. However, if you ever figure out why I'm still getting the notifications when I have them turned off, do let me know. So far, Tech Support has been less than useless. 

[kyzyl12]

Thanks for the screenshots but my eBay app (version 6.219.0.2 on Android) doesn't even have the last two settings under "Notifications -> Shopping updates" (i e. Cart updates, eBay Live).  Furthermore, all settings on my Notifications page are disabled.  I have no idea why.

I contacted eBay support weeks ago, but have yet to get ANY reply.  The annoying eBay Live notifications keep occurring.

[jeremy9768]

I've already got that turned off plus whatever customer service had me turn off. Doesn't work. 

[jeremy9768]

I had to uninstall and reinstall the app to get all of the available options. 

[wastingtime101]

If your notifications screen is missing settings or if all the settings are locked and grayed out, delete the app, reboot your phone, and do a fresh install of the app. If that doesn't work, keep reading.

If you have the setting turned off but are still receiving notifications, file a tech report - it's fast and easy and eBay does review these reports. The more people reporting, the higher priority the issue will get in the fix queue.

Options through the app:

1. Shake your device while the app is open and that will trigger the option for you to file a tech report or submit feedback on product features.

2. Anywhere you see the three dots or the ? you can tap on that to file a report.

@bilgerat984 @jeremy9768 @kyzyl12 

I've seen several reports of things not working the way they should so I tagged everybody to get a centralized thread going and see how many people still run into the problem after turning off the setting and hopefully getting everyone to file a tech report if it's not working. Shaking your phone to report is the best way to get this in front of eBay and show them the impact.

[brstri1705 · Accepted solution]

“For iOS users”, Toggling off eBay Live under Shopping Updates in Notifications by itself doesn’t stop the Live Auction/Breakers Notifications whatsoever; but by toggling off General Promtotions under Recommendations & Rewards as well ~ seems to resolve the issue. Hope that helps other iOS users who may be experiencing the Live Auction spamming issue. Best Regards…

[brstri1705]

If you are an iOS user? Try toggling off both eBay Live under Shopping Updates & General Promotions under Recommendations & Rewards. Seems to have resolved the Live Auction/Breakers spamming issue for me thus far, (knock on wood).

[sassykzt]

Finally!  This worked perfectly for me.  All those live Auctions were excessive & annoying.  Many thanks for helping save my sanity. 

[kensgiftshop]

When I click notifications, all I get is "Something Went Wrong" and there is no Ebay Live under Shopping Updates.

I get the error before and after updating the app and restarting phone.

[wastingtime101]

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@kensgiftshop wrote:

When I click notifications, all I get is "Something Went Wrong" and there is no Ebay Live under Shopping Updates.

I get the error before and after updating the app and restarting phone.

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Shake to report.

This is why I started this thread - people keep posting this problem and it's scattered all over. I'm hoping to draw these notification problems to eBay's attention.

Here are a couple other recent examples I came across last night of users unable to edit their settings:

@thenovelrefuge  https://community.ebay.com/t5/Ask-a-Mentor/How-to-turn-off-notifications-on-android-phone/m-p/351904...

@ponyboy1969  https://community.ebay.com/t5/Ask-a-Mentor/Notification-settings-locked-on-APP/m-p/35197644

I only looked at the past month for tagging other members, but these user reports go back several months.

[wastingtime101]

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@brstri1705 wrote:

“For iOS users”, Toggling off eBay Live under Shopping Updates in Notifications by itself doesn’t stop the Live Auction/Breakers Notifications whatsoever; but by toggling off General Promtotions under Recommendations & Rewards as well ~ seems to resolve the issue. Hope that helps other iOS users who may be experiencing the Live Auction spamming issue. Best Regards…

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I appreciate that added info. Users should still shake their phone to report. Turning off eBay Live notifications should take care of it because it's a separate setting.

In my opinion it's wrong for eBay Live to be included with General Promotions when the user already indicated they specifically do not want to receive eBay Live notifications.

We shouldn't have to turn off all General Promos just to get rid of eBay Live. I'm sure eBay intentionally programmed it this way, but I see it as a tech error and think users should report it that way.

[istlr]

I was getting the same error message with the options all grayed out.  Uninstalled the app then installed it again and the problem was fixed.  Ebay live notifications disabled.   🙂