Face ID no longer working on app

[herway]

Face ID stopped working on the eBay app a few days ago, there are no options available to turn any passkeys on. When I try to turn it on, the only option is Microsoft authentication, when I try that—it says nothing is available. All of my other apps and iPhone that I use Face ID on still work. Any suggestions?

[wastingtime101]

First troubleshooting step is generally to reboot your device and make sure you are using the latest version of the app and iOS.

If you're still experiencing problems after that I suggest using a sign on method other than Face ID for the time being, then file a tech report.

Options using the app:

1. Shake to report. Physically shake your device while the app is open and that will trigger the option for you to file a tech report or submit feedback on product features.

2. Anywhere you see the three dots or the ? you can tap on that to file a report. Screenshot below.