Downloaded App eBay older version just keeps asking me to update.

[doxb-95]

I couldn’t use the ebay App because it had to be updated.   So l cancelled the old App and got another version but it keeps asking the same message to update

[wastingtime101]

If you're unable to update the app, it could be you're working on an outdated device which no longer supports current versions of the eBay app. If that's the case you'll have to access eBay through a browser on your phone/tablet.

You might run into some tech issues even using the website if your device is unsupported. Same will happen for other sites and apps, not just eBay.

Unfortunately tech ages pretty quickly and once a device is no longer supported, it's upgrade or lose function.

[michaeguerrat0]

My mobile is Samsung galaxy note 8. A friend has the same mobile and has no problem.

[wastingtime101 · Accepted solution]

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@michaeguerrat0 wrote:

My mobile is Samsung galaxy note 8. A friend has the same mobile and has no problem.

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That phone can't upgrade past Android 9. In what country is your friend located? There are changes impacting users in the UK that aren't impacting other countries (yet). If your friend is in the UK, is it possible they are using a ROM to force a later version of Android (which is usually kind of buggy)? All that said, here's the info on what's happening. Note the portion in bold as it pertains to your device @michaeguerrat0 .

Instructions here: How to update your eBay app

- Requires Android 10 or later
- Requires iOS 17 or later, but there are directions for iOS 16 users to access an older version of the app

When using iOS 15 or Android 9 and not able to update to a compatible OS, you can still access eBay from a web browser on your device, and you'll probably want to delete the app so links open in your browser instead of the app.

Read more: eBay UK Announcement