Cash register cha-ching sound not working

[deeva2000]

I recently noticed that I'm not getting that cha-ching sound when I get a bid or a sale. I went into my Ebay settings and it's not even an option on my sound menu. What's going on? I'm selling items and not even aware of it until I go into my app and look. Samsung Galaxy S8 

[calntom]

After you login to the eBay app, the upper left corner pulldown will have Notifications just under Home. Mine does not show anything under that particular Notifications.

I have to go towards the bottom of the pulldown and click on Settings and that is where I find the Notifications that actually has the Notifications menu where the cha-ching comes from.

Hope this helps

[calntom]

@deeva2000 

I forgot to mention that you also have to go into your phone or tablet Settings and click on Notifications and make sure eBay is checked under Notifications. 

[penguins_dont_fly]

@deeva2000 

I've had that happen when the app gets an update.

In the app Use the 3 Bar Menu at the top left

Scroll Down to Settings

Notifications

Selling Notifications

Select the things you want to be notified for

Scroll down to Customize Sounds

Selling

Select "Alert"

Look at "Sound" - It should show something like "App provided sound"

If the default sound is missing ... you can either download it (search for "eBay cash register Cha Ching") or you can reinstall the app.

[jonaay1970]

Yeah,  I have done that already.  Also dumped app cache 

[dollhousedeborah]

Me Too!

[bwolf1us · Accepted solution]

‎

I have the Samsunh A51. It took 6 months to figure out. Go to Settings on phone. Select Apps., Select Ebay,  Select Notifications, scroll down to Silent Notifications(turn it on via toggle switch), then touch the phrase Silent Notifications(this is the part I never did because it doesn't look like something you could do. There is another whole screen that pops up when you do that.) Select Show Notifications  Select Alert and then what do you know" you click on Sound and then finally get to Select "Cha Ching". It was ridiculous finding this! Who would have thought to look under Silent Notifications, let alone that you can't tell it's something to can click on.

[calntom]

@bwolf1us 

Thanks.  Awesomeness.  

[rudy2828]

Thank you so much. I love hearing that sound.

[hooterj]

I have the A51 too... just tried,  actually twice... and I still don't see Cha-Ching anywhere?: (

[123joel777]

i don't have it either

[snowday2703]

Hello deeva2000:

                                       My Husband Had To Upgrade His Galaxy J7 Neo To A  New Samsung Galaxy A12 & Was Not Happy Because He Also Lost The Ca Ching Sound .

Although It Took Him 2 ,,,Yes 2 Days ....To Figure Out How To Get The Sound Back.

You Will Need To Delete Ebay Altogether And Reinstall It.

Once It's Reinstalled You Will Need To (1) Click On The Ebay Icon...(2) Click On The Upper Left..

(3) Scroll Down & Click On Settings...(4) Click On Notifications...Then Scroll Down & Click On Selling.....At This Point It Will Say Selling Notifications....Make Sure Under Sound It Says App Provided Sound (See Pic)...It Will Then Go Ca Ching When An Item Sells.

[nothernroute]

I had to go to the app settings and un optimize battery use for the eBay app, then went and watched a random ending item to trigger watch ending notification. Then pressed the silent notification or manage to get into the notification menu and then went and turned all the notifications to sound as they were all on silent from changing the battery optimization, once I did that all notifications had sounds again.

My original issue was every notification was silent even though it said sound was on for them. Now they all work hope this helps.

[grreselling]

Wow! Thank You!!!

[wizard-of-0dds]

There is no "Cha Ching" sound to chose from on the list.  Thanks for trying to help.