App not working without latest ios

[ldhlynda]

Some of us have older iPads that still function perfectly, but because it is not the latest ios - the ebay does support : (

[wastingtime101 · Accepted solution]

If you're working on an outdated device that no longer supports current versions of the eBay app, you should be able to access eBay through a web browser on your phone/tablet.

If links are automatically trying to open in the app, you can delete the app since it's no longer functioning, or change the settings in your browser preferences so links don't automatically open in the app.

If you're on iOS 15, follow eBay's instructions from this post:

https://community.ebay.com/t5/Mobile-Apps/App-will-not-update/m-p/34718836#M49148

If your device has iOS 15 you should still be able to get a version of the app that will run on your device

1. Delete your eBay app
2. Go to the App Store, search for eBay
3. When you download it you will see this alert, tapping download should allow you to get a version that will run on your device.

[danchaz36]

I have version 15.8.3 and this does not work on my phone. Message says..

“Exit” / “Download” 

when I press exit the app closes ..as expected. When I press download, the app downloads, opens and shows the same message. Basically goes into a spiral.

Any ideas???

[eburtonlab]

@danchaz36 

The post you are replying to was from October, and eBay has changed things since then.

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

There is another version of the app available for iOS 16 users; see here:

https://community.ebay.com/t5/Mobile-Apps/How-to-update-your-eBay-app/m-p/34920437#M50572

A possible workaround for iOS 15 users is suggested here:

https://community.ebay.com/t5/Mobile-Apps/App-update-fix-for-ios15-users/td-p/34924192

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app". Or just delete the eBay app entirely.