App not working right

[crzy_4_cats_35]

I am a seller on eBay and use my iPad for my business. Your app made things easier, when it worked.  I have deleted the app then reinstall on a daily basis and for several weeks now  everything freezes when I get to the what has sold page. Then it does not show me what has sold, at this point,  it’s frozen, no matter what I try to do, hit other buttons etc…..my iPad is up to date, there is no reason for this. Now I have to go through browser which makes things incredibly hard and time consuming and has a high battery consumption. Making my job very hard.  Help..please fix

[timelessepoch]

I am having similar issues. My iPad is a reasonably recent iPad M1 Pro. The eBay app completely crashes about every 10th item I open.  Sometimes more often.  Like you, I have completely deleted and reinstalled to no avail.  Their developers really need to look into the iPad issues with the app.

I have zero issues with eBay on my iPhone.

[krazzykats]

I'm not sure of your model, but many older devices are not working correctly because the OS is no longer supported by the manufacturer.  

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[wastingtime101]

@crzy_4_cats_35 @timelessepoch 

File a tech report - it's fast and easy and eBay does review these reports. The more people reporting, the better chance eBay will pick up on it and fix it.

Options through the app:

1. Shake your device while the app is open and that will trigger the option for you to file a tech report or submit feedback on product features.

2. Anywhere you see the three dots or the ? you can tap on that to file a report. Screenshot below.

On the web:

Click the ? icon on the bottom right corner of almost any eBay page and that will trigger the option to file a tech report, submit feedback to eBay, and more. Screenshots here.

[sjgeek]

By any chance, do any of you use a physical keyboard with your iPad and the eBay app?