App deleting brand, mpn, details, etc when uploading pictures to a listing

[ksbsales3]

The app is deleting the brand, mpn, details, etc when uploading pictures to a listing. It most consistently deletes the MPN but sometimes it deletes it all. Please fix this issue as it takes lots of time to keep fixing it on every new listing. 

[ksbsales3]

I already updated to the newest version. Didn’t fix it. Deleted and re-downloaded the app.  Didn’t fix it. Using iPhone X. I believe it started with the iOS 13.6.1 update 

[dealcreative]

This is occurring for me as well

Item specifics disappear after photos are uploaded.

[mobile_feedback]

@dealcreative @ksbsales3 

Thank you. We are looking into this. It seems to happen for some sellers who start the listing on the desktop and attempt to finish it in the apps. 

[dealcreative]

Thanks for checking into it. 

That’s exactly what I do. First, draft the entire listing on desktop, then upload photos in app to complete. 

[thedapperfanaticllc]

There have been a few posts in the Technical Issues section.  I suggest adding to one of those posts.  Seems to be a number of sellers with this glitch, all of which start the listing in draft on desktop, and then upload images from phone/tablet.

[clotheshorse4you]

I have put up the same issue on thread#31198210.

50 new listings impacted 😞

[jobob-treasures]

I have had this happen consistently on my new listings the last few days.  I get everything in on the desktop - get the blue dot, and save the draft.  Then I add the pictures on my iphone XR.

When I go back into the listing on the desktop - all my specifics are GONE!  I have to do them all over again!

Very, very time consuming and frustrating!

[clotheshorse4you]

Same experience here - such a bummer - hopefully fix will come very soon!

[gizmos-co]

Having the same issue here.   Haven't been able to figure out a work around other than starting the listing on my phone and doing the rest on the desktop.