Android mobile app glitch: Buyers can't easily see a list of all of seller's items for sale

[threetabbycats]

Discovered a glitch with the eBay Android mobile app. Here are the steps to reproduce the problem. 

1. From any item for sale in the Ebay Android Mobile App, scroll down to the part of the screen that says where it says "About the seller" and click on the > symbol. (Screenshot 1 attached)
2. On the My Profile screen you will see the sellers name, rating, how long they've been a member, and their location (Screenshot 2 attached)
3. Below that the text "Items for sale ----->"
4. The problem is that that text (Items for sale) used to be clickable in the Android mobile app and would take a user to a list of all the seller's items for sale, however, the text is no longer clickable.
5. I note that "Recent feedback ratings ------->" and "Benefits charity ------->" below there are both clickable as they should be.

The fact that buyers can no longer easily get to a list of all of a particular seller's items for sale is a problem and I believe it is having a negative effect on sales!!! I have already followed a number of unhelpful suggestions from eBay customer support on how to fix this including uninstalling the app, resetting all my mobile app settings and so forth. None of these things fixed the problem, and I note that both my husband and my son have the same problem on with the eBay Mobile app on their ANDROID phones. I think the problem is on eBay's end, not mine.

Anyone else?

See attached screenshots. 

  

eBay username: threetabbycats

[eburtonlab]

@threetabbycats 

That heading does not appear to be a clickable link in the latest version of the eBay app.

See here:

https://community.ebay.com/t5/Mobile-App-Android/Cannot-click-on-items-for-sale/m-p/30925183#M9954

[threetabbycats]

I have sent email directly to eBay on this issue and the fellow who answered me said he would forward this information to the technical team. We'll see if that gets us anywhere. Thanks for pointing me to that other discussion. It confirms I'm not the only one seeing this unable to click to see other items for sale behavior in the Android Mobile app. I let them know the version of Android I'm running (version 10) and the Android phone I'm using (Samsung S20 Ultra).

Best -

threetabbycats

[rebell45]

Works fine for me on a Samsung Galaxy 8 on android 9. I seem to have the latest version on the mobile app too.

[eburtonlab]

@rebell45 

The "Items for sale" heading with the arrow located in the seller profile does not appear to be a clickable link in version 6.0.1.15 of the eBay app for me.

[threetabbycats]

I'm running Android 10, not Android 9. Samsung S8 (the phone I had before upgraded to Samsung S20 Ultra) isn't going to get Android 10. So, maybe it is an Android 10 issue?

[mobile_feedback · Accepted solution]

@threetabbycats @eburtonlab @rebell45 

Please update to the latest version this should be working better.