My name is Kristine from eBay Customer Service and I'm contacting you about the "Lenovo ThinkPad X1 Carbon" (135220754630) to help out on your concern as the seller has declined your request. I'm saddened to hear this happened. Let me help you resolve this one.
To help you out, I have looked up your eligibility for our eBay Money Back Guarantee and I found that the item November 4, 2024. It is important to note that eBay Money Back Guarantee cases must be filed within 30 days of the delivery date, which is until December 4, 2024 on your case. I know how important it is to be able to get the back your hard earned money, so here is what we need to do next.
First, I still suggest that you contact the seller one for time for this request as we believe that honest and polite conversation would help resolve any trading issues.
Second, you may also consider starting a claim outside eBay's policy and coverage just to make sure all options are taken. As a buyer myself, this should work, because it is the same purpose, but the process is different. Should you have further concerns, please let us know.
We retain the initial decision as for refusal of the package, once the item has been returned to the seller they are the one who has the option to issue from their end.
I trust that I have explained the resolutions for your concern and what we need to do right now. I really wish you all the best.
Best Regards,
Kristine G.
eBay Customer Service
