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Seller listed Used Camera as New, with missing components.

What should I do?

 

I bought a "new" $1,550+tax camera that arrived yesterday.  I found a sales receipt in the box  to someone else inside the box - it was sold on March 2020.  So this was a returned item.  I checked the shutter count - it was already used for 496 shots, so it is clearly not a "new item" as advertised.  Then I checked the components and some cables are missing, also there is no valid warranty from the manufacturer as it is only valid to the original owner.  

 

I was disappointed of course.  I wrote to the seller offering either (1) send a partial refund to me, (2) I will return it if they provide return shipping.  The seller ignores my messages.

 

I tried to call eBay customer support but I am referred to the website only.

 

What should I do?  Thanks.

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Seller listed Used Camera as New, with missing components.

Why would you call Ebay? Just file a item not as described case, use the Resolution center, below. The seller will be responsible to provide you with a return label, unless this is a foreign transaction? Then the seller is required to provide you funds for return shipping at Paypal.



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
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