Missing battery and Memory card

[ljpicks]

Buyer is claiming the Nintendo 2ds I sold them (which was never opened) was missing both the 4gb memory card and the battery (which comes already inside the 2ds). I spoke with Nintendo and they could not help me because they weight every package before shipping to ensure everything is 100%. What do I do? 

[Anonymous]

Unfortunately, if they open a not as described case with eBay you will be compelled to refund in full and provide the buyer with a prepaid return shipping label.

I don't know if I'd call the buyer a scammer as missing parts happen quite a lot, also high speed industrial weighing systems can be inaccurate or unreliable at times.

Where did you get your supply of games? could one of them be a store return that someone cherrypicked from?

I see the battery costs about $10 and the memory card about $5, you could always offer a partial or just tell them to return for full refund, remember you will have to pay for return shipping.

[ljpicks]

I got mine from target and I was the only buyer of the console. Nintendo assured that their consoles aren't missing pieces before shipping to retailers.

[Anonymous]

Does your buyers feedback left for their other sellers look good or suspicious with telltale signs of partial refunds?

I can assure you that if your buyer opens an eBay case you will be forced to refund if you do not accept the return.

[lex-talon]

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@ljpicks wrote:

Buyer is claiming the Nintendo 2ds I sold them (which was never opened) was missing both the 4gb memory card and the battery (which comes already inside the 2ds). I spoke with Nintendo and they could not help me because they weight every package before shipping to ensure everything is 100%. What do I do? 

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You can either offer a partial refund or if the buyer opens an item not as described case, send them a return label. Refund upon receiving it back. At least you can resell it as "like new".