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what happens when you cancel

what happens when you are the buyer and you pay with PayPal and you cancel and order and 3 days go by and the person did not respond to your cancelation request? please note the item has not been shipped nor have I heard back from the seller.

 

Do I get a full refund if he does not reply to the cancelation request when the 3 days are up assuming he doesn't just randomly shis the item and not even respond to the request..

 

which would be stupid, because there would be no point in returning the item since Id have to pay another 16 dollars to ship the item back.

Message 1 of 33
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32 REPLIES 32

what happens when you cancel

@missjen831

 

Thanks, missjen, I was in fuzzy territory there so I appreciate your sharing your knowledge.

 

I imagine the 7 days is to possibly allow for delivery if the seller has already sent the item.  What do you think/know, if you don't mind sharing that?

Message 16 of 33
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what happens when you cancel

Googled and found this:

 

Wait for the seller to approve your request. If the seller approves your cancellation, the order will be canceled and you won't have any negative marks on your account.

  • If the seller does not approve your cancellation, your only options are to accept and pay for the item you purchased, or decide not to pay. If you decide to not pay for your order, your account will be marked with an "unpaid item" strike. Your account may be suspended if you receive too many of these.
Message 17 of 33
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what happens when you cancel

Maybe deal dash would be better suited to your discriminating buyer needs...  I'm surprised the "guy I've cancelled quite a few orders in the past no problem" hasn't blocked you by now.

Message 18 of 33
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what happens when you cancel

We'll check to see if the seller can still cancel this order, and we'll get back to you. It will take no more than 3 days for the seller to confirm. In the meantime you can check MyMessages for the seller response. the response ebay has giving me it should take no more than 3 days if the seller does nothing such as does not confirm or deny the buyers request I should get a full refund because it is his obligation to pay attention to what he is selling and check his emails regularly so if 3 days pass then what? I have to fight for a claim for wait for this guy to ship a product that he did not comfort or deny he was shipping and not it is my right to cancel and order I purchase I gave a perfectly respectable reason and even was nice enough to go out of my way to find another buyer for the product as soon as it's canceled yet not reply still my only assumption is the guy is dead? then what if the seller is dead do I get a refund? or am I out my money and a product that he can't ship because he has passed
Message 19 of 33
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what happens when you cancel

Once again, a seller does NOT have to cancel simply because you've requested him to. No, it's NOT your right to cancel. No, it doesn't matter whether or not you found him another buyer.

Message 20 of 33
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what happens when you cancel

" or am I out my money and a product that he can't ship because he has passed"

 

 

Did you take just one moment to look at the eBay Money Back Guarantee on the listing?

 

If you do so you will see what to do if the item does not arrive by the Last ESTIMATED Delivery Date.

 

" it is his obligation to pay attention"

 

It is also your "obligation" to see how you are protected with eBay & PayPal.

 

Message 21 of 33
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what happens when you cancel

Please don't assume the seller is dead.  He has three days.  Your item may already be in the mail to you.  He may decide to not cancel and the three days is his processing time for shipment.  In any case, he or she may feel uncomfortable communicating with you at this point. There may be nothing to be said that will not agitate you further.  

 

Having cancelled other transactions, your account may be in danger of being suspended.  Finding another buyer does not have anything to do with it; but if he ships, you now have someone to sell it to, if you don't want to gift it to someone.

 

You want an assurance of what the seller will do and no one knows that except the seller.  That is why you called me out on my answer, saying you did not want an ebay textbook answer, but that is the only answer anyone here can give.

 

Time will tell.

Message 22 of 33
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what happens when you cancel

Again, you have the right to request to cancel an order, and the seller has the right to accept or deny that request.

 

 

Message 23 of 33
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what happens when you cancel

KELS..

 

Do  you  not   realize  that most of the  posters who  responded  to  your  question--are  Sellers  themseves?   And  most of them  after  reading about your  habit of  Cancelling  Orders----have now put  you  on  their Blocked  Buyer Lists---to make  sure you  will   never be  ableto  do to  them---what  you  say  you  have  done  to many  other  Sellers. Smiley Surprisedslight_frown

Message 24 of 33
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what happens when you cancel

If you have "cancelled quite a few orders in the past, no problem", then you have been very fortunate.  

 

Not everyone will agree to the cancellation.  They can deny it, report you, and send you the item.   They are backed by ebay who allows them to deny the cancellation as cancellations should be rare.  That is why it says before you bid or buy that you are entering into a binding contract to purchase the item.  Just a few of those violation reports may block you from buying from many sellers. Just as the many sellers who read your post may have added you to their Block List.

 

Sorry, I know this isn't what you want to hear, but no one can guarantee your cancellation will be accepted.  Not my rules, ebay rules.  

Message 25 of 33
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what happens when you cancel


@kelsiiluv3 wrote:

"We'll check to see if the seller can still cancel this order, and we'll get back to you. It will take no more than 3 days for the seller to confirm. In the meantime you can check MyMessages for the seller response."

it is my right to cancel and order I purchase I gave a perfectly respectable reason

How were you able to give a reason when you requested to cancel transaction?

 

There is no comment box on that page! Which you probably know, since you've done this several times.

Message 26 of 33
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what happens when you cancel

"kelsiiluv3" is his board name, not his buyer name.
Message 27 of 33
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what happens when you cancel

I commend you on your attempts to educate this eBay lost sheep, "bud". 😉
Message 28 of 33
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what happens when you cancel


@princess_phones wrote:
I commend you on your attempts to educate this eBay lost sheep, "bud". 😉

@princess_phones

 

Thank you very much! One can only try, OP asked but didn't like the answer.  He wanted something definitive, but that is not my or anyone else's call, only the seller that he requested to cancel with can answer that, as you know.  Not my rules, ebay's rules.  Oh well.   Thanks again, princess_phones.

Message 29 of 33
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what happens when you cancel

Only the seller can cancel the transaction, and they aren't required to do so. If they won't you will need to wait for your item to arrive. Don't bid on/buy items unless you are sure you want them.

 

As for thinking the seller hasn't shipped you have no way of knowing that. Sellers aren't required to ship with tracking, and they aren't required to mark the item as shipped so the item may already be on the way to you.


I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

Message 30 of 33
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