seller did not gave me a tracking number

[sandyapriwickra-0]

I bought an item near 1 month ago and the seller did not gave me a tracking number. According to the eBay estimated delivery date it was yesterday and i messaged to the seller about asking where the item is but still no reply what should i do ?

[mudshark61369 · Accepted solution]

@sandyapriwickra-0,

Tracking is not required by ebay so do not expect there to be tracking information for all of your purchases.  Since you are located in Sri Lanka deliveries from international sellers may be delayed for Covid reasons or customs delays. For those reasons you may want to wait a few more days to see if the item arrives.

Read the terms of ebay's Money Back Guarantee buyer protections.  You have 30 days from the last estimated delivery date, to file an Item Not Received dispute through ebay.  The seller will have 3 days to reply, and if they do not you ask ebay to step in and issue a refund.  Do not accept excuses from the seller if they reply to the dispute, and do not accept having a replacement item sent as a solution.

[sandyapriwickra-0]

thanks highly appreciate your help thanks again