haven't received my purchase

[keuph23]

ordered an a stereo of ebay,guess their getting from wish or something because I haven't received it as promised. 

[mtgraves7984]

You can open an Item Not Received claim one day past the Estimated Delivery Date on the order. Good luck.

[mudshark61369]

@keuph23,

What was the last estimated delivery date for the item?  You have to wait until that passes before you can file a dispute. If you look in your purchase history you may see a tracking number has been added to the listing title. If there is one, click on it to see if it has been received by the Carrier yet.  In the mean time read the info in the link below about ebay's Money Back Guarantee (MBG) pay attention to the time frames for taking actions.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[nguye_11]

Did you try to contact the seller? You can ask him/her about the tracking number.

[varebelrose]

1) Thoroughly read the eBay MBG (money back guarantee) policy.

2) Once the estimated delivery date shown to you has passed, File an INR (Item Not Received) case. You can only file ONE case on eBay.

3) Seller will have to refund unless they can provide a valid tracking number. It will take X amount of time.

4) Pay close attention to timelines and steps during the case, and ask eBay to step in at the appropriate time if seller has not refunded yet.

Do not communicate with the seller any more except via the case.

[cctv_anjoon]

open a case and let ebay to handle it for you