@vett1,
"I want to talk to an agent about an item not received and i think the buyer is a scam".
If you shipped an item without using or uploading a tracking number to the transaction. Then you left the door open to a possibly false Item Not Received (INR) claim, and unless you have tracking information, you will lose your funds and the item.
If you meant that you feel the seller is scamming you, then that is a completely different problem than a buyer scamming you. In the past year the number of sellers providing false tracking information has become a big problem. eBay's INR system is automated and only can search for a Delivered scan, when a tracking# is uploaded.
If you filed an INR and the system found in favor of the seller because of a Delivered scan, but you never received anything, you can appeal the decision, but you will have to do some leg work first.
You can try contacting the shipping agency by phone and ask if the address on the label associated with the tracking number you received matches yours. If it does not you will need to get proof in the form of a letter on company stationary. The shipping agencies will not send you a letter or email, which will not be accepted since emails can be faked.
You will have to to your local Post Office, UPS or FedEx store and bring proof of you being the recipient, eBay Order Details and Purchase History pages w/ the tracking number on it. If you used a phone/tablet etc. for the purchase bring that, or print copies of those pages if you used a computer.
At the store ask the clerk to compare the shipping label info, address, package type/size/weight to the Order details info. They cannot give out specific information, but they can write a note on company stationary saying things like; the shipping label's address does not match yours, and if applicable that the package type/size/weight. doesn't match what you should have received.
The note needs to be signed and dated by the clerk and give the store#.
With that info you can file an appeal. When you do there will be a place to upload documentation, a clear photo or scan of the note. Appeals are looked at by real people and the info you provide will cause you to win.
The link below tells you how to file an appeal.
https://www.ebay.com/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id...
"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
*lady*madonna*
