eBay Requesting Payment UP-Front when submitting Offers to Seller !

[teknovo1]

Hello All,

Today I tried to send some offers to a few sellers and to my surprise, eBay is now asking for Default Payment Method !!! So, NO, I did not submit any offers and this will put me off at not sending ANY OFFERS at all. This will put me OFF at NOT buying much from eBay really !

I have also been wondering why eBay is having such a hard time converting potential buyers into actual paying buyers ... many high volume sellers have been complaining for the last 90 days or so that their sales have plummeted ... SO, I do not think asking buyers for PAYMENT UP-FRONT to just send offers will help ... this will just put buyers OFF and NOT buy at all ... I really do not understand what eBay is thinking.

Yes, I know when a seller accepts an offer and the buyer does not pay, the seller has to wait 4-5 business days to request a cancellation from eBay and get the final-value fees back ... but, IF eBay is so concerned about deadbeat offers (buyers ... cough-cough 🤔), then asking for FINANCIAL INFORMATION UP-Front from the buyers is not the solution ... sorry, but it is NOT ! ... this approach will only lead the potential buyers to just run-off.

I think that when an offer is accepted by the seller, the buyer should have 48 hrs to pay.

IF a buyer does not pay within 48 hrs, then the seller can cancel and that is it.

(my opinion of course)

*** Sorry eBay, but you are just dead-spot WRONG by asking buyers for their FINANCIAL PAYMENT INFORMATION just to send an offer to  a seller. ***

Anyway, I do not know if eBay would care to fix this mess.

Thanks.

[vintagecraze50]

You ain’t got the money to pay-you should not send an offer. PLAIN AND SIMPLE AND FAIR.

[vintagecraze50]

You want to know how incredibly frustrating it is on here for sellers to believe they have actually sold something and then get a deadbeat buyer.  You want to know how long it takes for some sellers on here to make a sale and then not get paid and have to start all over again. BUYERS WHO MAKE OFFERS SHOULD HAVE EVERY INTENTION TO PAY FOR THE ITEM AND SHOW NOW, that they can pay and are not just horsing around.

[vintagecraze50]

Yes indeed. Think of all those auctions where someone keeps bidding it up to the high heaven’s with no intention to pay. That happens a lot here. No more.

[vintagecraze50]

I just bid on several auctions on here recently and this bid it up bid it up and not pay happened to this seller on a least three items that they had to relist.

[frugalmarketplace]

Totally agree. My saga with the best offer on a Roberto Coin 18K and Diamond bracelet…buyer made best offer, I accepted…..$2000.   Then she didn’t pay, didn’t communicate, no response. At the last minute she paid. To make a long story short she was a nightmare buyer. Obviously had no intention of keeping it, and 20 minutes after delivery claimed it wasn’t the same bracelet. She had turned the bracelet upside down so it looked totally different. I finally got my bracelet back and she was refunded. Had the buyer been required to have her CC on file for payment on an offer maybe this wouldn’t have happed. Maybe it would have deterred her from making an offer. 

I think it is great that payment is required at time of offer. As others have said it is done on other sites. I am doing a three day test to see if it makes any difference in sales. So far 1 pair of pants BIN, 1 lip pencil, BIN  and a low ball offer for an expensive jar of skin cream which I countered. 

[teknovo1]

Hello,

Thanks for testing it out from your shop.

It seems that at least you got an interested buyer, although Low Ball Offer which is not what any seller wants.  But, at least having that flexibility there is what buyers have come to expect from the eBay Platform.

At least I expect that flexibility since I have been using eBay for ages (19 years to be exact, not just from this account, but from another account as well).  Other long timers here at eBay are also being put-off by this new impositions that really do not help sellers attack more views or possible sales.

My account also has some items for sale and YES, it is tough to make a sale here at eBay.

I had to stop using the BEST OFFER option on my listings because this thing that we have to ask buyers for their credit-card number just to send an offer at door is really nonsense.

What I found out is that eBay in the last 10 days or so made an automatic selection of the option "Require buyers to provide a payment method before they make an offer "  on all eBay Seller accounts ... I have no idea if eBay notified sellers of this automatic selection that they made on the sellers' accounts.

I guess this is the real issue here when eBay makes automatic decisions that May or May Not help the sellers.   Anyway, at the moment I turned that option OFF from my account because it had never been ON to begin with.

Thanks.

[agemelee]

Had that happened and you were a TRS i woukd of just issued a 50% refund

[frugalmarketplace]

I am not sure what you are referring to. I am a TRS and have been since the inception of the program.  Explain the 50% refund I should have given.  

[stainlessenginecovers]

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@frugalmarketplace wrote:

I am not sure what you are referring to. I am a TRS and have been since the inception of the program.  Explain the 50% refund I should have given.  

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If you are TRS and give 30 day returns; you can deduct up to 50% of the refund amount if the item is returned in 'less than' condition.

You need to 'state why' and preferably attach a photo. If you 'abuse' this, it will be revoked. It cannot be used for a 'restocking fee' or to 'recoup shipping costs'. 

Been a thing for a couple years. In the future, as a high volume seller, be sure to read the seasonal updates that you are emailed and/or look at the 'announcement' page at least once a month. 

[frugalmarketplace]

Sorry, I know all of that about a discount from the refund. Are you referring to the bracelet? If so, once it is re-authenticated the money is automatically refunded by ebay. It isn’t anything I could do. It was returned in the original condition. I put it on when it came back and will not take it off. 

I read all updates, and am well informed on these policies. The only time I have done a deduction was when someone return an item , no tags and one other was a shirt that came back with two pin holes in it, and had been washed. It smelled to high heaven because of the detergent the person used. We use unscented. Additionally the fabric was not washable. 

[leovux]

Definitely a hassle and messy change!!

I make offer for over thirty items today, that meant after the seller accepted, my account was charged separately over thirty times, the items couldn't be requested together like before for the total, I had to Use the computer to calculate the total and item price, so I can know how much shipping I paid, this wasted half an hour! I am now waiting for my seller to return the excess shipping, I think the seller must also waste so much time as I do.

before I can request total , now it becomes separate orders, and the shipping fee cannot be combined, it is certainly not a big problem for buyers who buy less than 3 items, but when you buy more than 30 items , you'll know where the chaos and disaster begins!

I think this change needs to be able to request totals, otherwise buyers really don't want to make offers anymore!!

[jabo1sfh]

I would never shop at a brick and mortar store that demands that i pay upfront before i shop around to see IF i might purchase something from their store. "WELCOME TO MACY'S!!! PAY $500 NOW AND THEN GO SEE WHAT YOU WANT!" yeah, great business model.....

[frugalmarketplace]

That is not the way it works. You know that. People are trying to have a constructive conversation and comments like this turn it into a Facebook post. 

[frugalmarketplace]

Most shopper buy 1 item. Did you make an offer from one seller for 30 different items, or 30 different sellers for 1 item each. 

[myangelandmyprincess]

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@jabo1sfh wrote:

I would never shop at a brick and mortar store that demands that i pay upfront before i shop around to see IF i might purchase something from their store. "WELCOME TO MACY'S!!! PAY $500 NOW AND THEN GO SEE WHAT YOU WANT!" yeah, great business model.....

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That's not what is happening...when you make an offer you found what you want and commit to that price if accepted.  If you are still shopping around you wait to make an offer.