What feedback policy or guideline was violated?

[jttrain]

I purchased a OEM battery for a phone from an eBay seller and tested it for mAh capacity to see if met the description 2900mAh. The test included charging it to 100% capacity on the phone, then a measured discharge was accomplished with an Imax B6 Ultimate Charger/Discharger.  The total mAh capacity was 941mAh.  I reported to seller

the battery was "defective" and requested a replacement. That replacement measured 953 mAh.  I told the seller it also was defective and requested a refund. Seller complied.

I posted the following feedback as a neutral:

"Battery sent tested 941mAh, replacement 953 -- NOT 2900mAh -- REFUNDED"

Ebay deleted that feedback.  After a chat and two received emails from customer help no requested specific violation of guidelines or policy was provided, only general info.

Maybe someone can tell me what is wrong with that feedback.

[buyselljack2016]

If the seller accepts return, and refunds (even without return) they may qualify for any neutral/negative feedback to be auto scrubbed.

[jttrain]

So the "refund" essentially cancels any liability of description fraud.  Seller can then "catch more blind fish".

[ainpie-10]

It may depend on how much money the seller makes for eBay or what kind of store they purchase. I don’t know for sure, but if I paid for one of the really expensive stores I would expect to be covered in some way (I say that as an honest seller, because some people will leave negs or neutrals for just about anything like the tape was too clear or the size was right but I look fat in these shoes.) I know that if I had a neutral or negative I probably wouldn’t be able to get it removed, but I just have two basic stores.

[ainpie-10]

Actually a couple years ago I had a lady (I’m assuming) leave me a negative after about 3 weeks of delivery saying seller did not state in description that the shoes would scuff after falling down.) I didn’t even try to have it removed. I wanted people to read that one.

[jttrain]

Is this "auto scrubbing qualification" mentioned in any eBay policy documentation?  I have read all that has been offered by the help responses and nothing there.

[px_455]

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@jttrain wrote:

So the "refund" essentially cancels any liability of description fraud.  Seller can then "catch more blind fish".

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Outlandish, extravagant and plain false claims are par for the course all over the Internet, nobody seems to be able to do anything about it.

[southern*sweet*tea]

You said "refunded"

You can't mention an Ebay case in feedback - refunded would refer to an Ebay case. The seller was able to get it removed on those grounds.

https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030&

"Any references to investigations"

The wording has changed, but mentioning a case has never been allowed. It used to say "reference an Ebay or Paypal case" or something similar to that.

[px_455]

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@jttrain wrote:

Is this "auto scrubbing qualification" mentioned in any eBay policy documentation?  I have read all that has been offered by the help responses and nothing there.

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I would be interested in knowing how this feature is being abused as well, clearly some sellers are immune from feedback and when a buyer has been sidelined by such an "experienced" seller this can easily be the last straw.

[jttrain]

There was no eBay case opened.  It was between buyer and seller only.

[downunder-61]

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@jttrain wrote:

So the "refund" essentially cancels any liability of description fraud.  Seller can then "catch more blind fish".

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Fraud would only be if you were not made whole. Mistakes are made, it does not constitute fraud, scam, theft or any of the other over used words on this forum.

Seller erred - corrected - refunded - All without a case even being opened - what more were you wanting?

Thanks for posting............

[jttrain]

I see the feedback as a way to inform other potential buyers of description falsehoods. 

[downunder-61]

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@jttrain wrote:

I see the feedback as a way to inform other potential buyers of description falsehoods. 

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As you wish, I see it as an honest seller doing the right thing after a mistake was made - eBay evidently agreed.

YMMV

[jttrain]

Seller is continuing to unconditionally use the 2900mAh reference as battery capacity, which was false for the 2 samples I received, and my feedback only referenced those two batteries.  Even if it was an honest mistake why should Ebay remove an honest feedback which does not violate any of their policy or guidelines.

[downunder-61]

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@jttrain wrote:

Seller is continuing to unconditionally use the 2900mAh reference as battery capacity, which was false for the 2 samples I received, and my feedback only referenced those two batteries.  Even if it was an honest mistake why should Ebay remove an honest feedback which does not violate any of their policy or guidelines.

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Seriously ? For all or one of the many reasons alreday given up thread. It may be best to just move on, buying on eBay is not for everyone.