Tired of sellers misrepresenting item location!! A blight on eBay

[craichickory]

I am tired of sellers listing items at a specific location only then after purchase it be drop shipped from Amazon. This is out right fraud. If I wanted to buy products from a miscellaneous Amazon warehouse I would shop on Amazon. When I see an item location I make the decision to purchase. This for two reasons, 1.) Support Small Individual Business, and, 2.) Maintain some level of quality control as to where I receive product from.

I am particularly upset with this last item which the above happened and the item shipped out of "Ground Zero" for Covid19 outbreak here in Oregon. I specifically ordered this product because it showed item location that was acceptable to me. The warehouse this shipped out of is in the worst county and biggest outbreak of COVID19 in Oregon.  On top of all this I was given the wrong tracking number and when it was delivered somewhere else I contacted seller. I asked him to cancel order since it had not shipped, but they shipped that afternoon anyway.

I shop at eBay to generally buy from smaller sellers and individuals. I do not want to support Amazon and I should not be forced to do so when the seller is misrepresenting item. There are too many sellers claiming to be US sellers or misrepresenting item location covering up they are drop ship 3rd party sellers. Customer service is the absolute worse in most cases using these type sellers. They are lying in the item listing and by pass the effectiveness of selecting US Sellers Only.

This is fraud and a huge blight on eBay. EBay needs to make it possible to check a box to exclude ALL 3rd party sellers from any search you make. Or, eBay needs to have 3rd party drop ship sellers clearly state that is what they do and specifically when listing items use the "Ships from multiple locations" option to alert buyers.

Absolutely tired of this fraud being allowed to happen....

[ed8108]

You can send a email voicing your dissatisfaction to the attention of the newly appointed CEO of ebay

[craichickory]

I am in process of returning item "Not as described". We will see how that goes. Will be a few more days before I can ask eBay to step in.

[earlyant-77]

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@craichickory wrote:

I am in process of returning item "Not as described". We will see how that goes. Will be a few more days before I can ask eBay to step in.

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Was it not as described? Or are you just trying to punish the seller?

Could be that the seller uses FBA to ship their orders, which is allowed if they are in that program.

[craichickory]

No not trying to punish seller. It was represented as being in one location and shipped from a random warehouse. A warehouse I might add is in the county ( not country) of the highest outbreak of COVID19. If item is said to ship from one location and ships from somewhere else it is not as described as far as I am concerned.

Claiming item is in one place and shipping from another is a BLIGHT on eBay. He should of listed item shipped from "multiple locations".

[dtexley3]

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@craichickory wrote:

No not trying to punish seller. It was represented as being in one location and shipped from a random warehouse. A warehouse I might add is in the county ( not country) of the highest outbreak of COVID19. If item is said to ship from one location and ships from somewhere else it is not as described as far as I am concerned.

Claiming item is in one place and shipping from another is a BLIGHT on eBay. He should of listed item shipped from "multiple locations".

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Just because a county has a "higher" covid rate doesn't mean the item in a warehouse is going to deliver covid to you.  Oregon counties have some the lowest overall covid rates in the nation, with most outbreaks being confined to elder care facilities (a fact that OHA continues to leave out of the news).   The likely hood of you receiving covid from a package stored in a warehouse in a "high covid rate" county is not going to be measurable more that a package from a state/county with NO covid cases.  Both packages go through the SAME delivery system on the way to you.

I also live in Oregon and work in the healthcare industry and we do a lot of tracking of Covid.

[craichickory]

You are not the person who decides where I accept/buy a package from - I am. 

Secondly, I am a retired Microbiologist please don't attempt to educate me about this pandemic. For the record the exact warehouse this shipped out of is in the county that is responsible for over  

If a seller misrepresents a product location in my opinion it is "Not as described". I made the decision to purchase based on where the item was located as per listing. And again, I make the decision on where I order products from and where I want them shipped from.

Seller should have, and had he/she, marked it "ships from multiple locations" I would not of purchased.  

[ubcensored]

Ah yes, Marion County.   People still walking around at the grocery store with no masks on. 

Folks ignoring social distancing in the aisles.  

Governor is forbidding car sales unless you meet her new conditions. 

Just heard this on the radio. 

People who used to car pool may  not be able to buy a new car because

it isn't "replacing" an old car.   Gotta share folks. 

[ubcensored]

I've just been informed that Josephine and Washington counties have the most cases. 

[msha3839]

"...You are not the person who decides where I accept/buy a package from - I am..."...Bravo!!!!..

[craichickory]

Multanomah County 420 cases, Washington County 365 out of a total statewide 1584. This is within a few days accounting. Josephine County only 19 cases to date. Amazons warehouse is in Washington County.

[fashunu4eeuh · Accepted solution]

@dtexley3  This buyer is completely within her rights to open a Not As Described case. eBay has a policy against Item Location Misrepresentation. It doesn't matter why the buyer didn't wish to purchase from that area, it only matters that she didn't want to, for whatever reason.

@craichickory In addition to opening the NAD case, you can also bring the violation of the location policy to eBay's attention in a separate report. Go to the original listing and, on a PC, scroll down to the Description field. On the upper right hand corner is a tiny "Report item" link and just click on those words. If you are on your phone app, scroll down to near the bottom of the listing. There will be a clickable box labelled "Report This Item".

Then on the next page, select these choices: Under Report Category, choose "Listing Practices". Under Reason For Report, select "Other Listing Practices" and then that last box is labelled Detailed Reason where you can choose "Item Location Misrepresentation". Then click "Continue" and follow the prompts.

[dtexley3]

@fashunu4eeuh 

I agree the buyer has the right to be upset about the item location misrepresentation, but my point is that they are concerned about the wrong thing.

My comments were directed to being concerned that the item was stored in Multnomah county, likely for weeks or months and has little chance of being contaminated at a warehouse there.  

I was pointing out if the OP is that worried about contamination he or she should not be buying online at all.  EVERY SINGLE package and mail item, FedEx, UPS and USPS that enters or leaves Oregon, or even moves more than 100 miles within Oregon goes through the hubs for those three carriers and those hubs are in Troutdale.  Guess what county Troutdale is in.  90%+ of all mail and packages in Oregon go through those facilities in Multnomah county.

The routing carries more risk than the origination (with the exception of certain provinces in China and parts of Italy, IMHO).

[craichickory]

@dtexley3 

That was only one point I mentioned. Amazon is in Washington County last time I checked and full of disgruntled employee's. You didn't pick up on the point if I wanted to buy from some random warehouse I would of gone to Amazon to shop - not eBay. There are 5-6 points to be being upset, but that is not the point here.

In terms of demographic risks I would lay risks coming out of an Amazon warehouse much higher as compared to a the Post Office any day. Post Office has the power of the government behind them and if you are looking at the precautions they are taking vs how Amazon is operating there is no comparison.

At the end of the day if an item is listed as being from a specific location it needs to be shipped from that location - period.

[derbycitydelights]

Thank you so much for posting this !!!! During all this craziness I have ordered elastic to make facemasks for friends, family and essential personnel like post office and healthcare workers and I donated like 350+ yards for free to others making masks too.  The first order I made was from a seller in “Hebron, KY” and I am in Louisville, KY.  The label was generated the. next day after purchase, but was not shipped (according to DHL) until 8 days later from North Carolina ! I left my first ever negative review and they had the nerve to offer me a refund IF AND ONLY IF I removed the negative feedback.  I reported them to Ebay for feedback extortion. 

The 2nd order I researched , paid a little more and was supposed to get more elastic from Illinois and others had praised them for fast shipping.  It was due on Monday and nothing has happened on tracking since April 8th FROM CALIFORNIA !!!! Apparently, both of these sellers are dropshippers and what **bleep** me off is I was threatened last year with losing with TRS that I didn’t even have because I was dropshipping BUT I WASN’T DROPSHIPPING !!!!! Everything was mailed by. me and pictures were mine and Ebay CS had no idea why I got that email yet these clowns are blatently doing it and getting away with it ! I still have no elastic and people are waiting on it ! At first I was proud that we could count on Ebay instead of Amazon when much needed items were found and bought, but now I know why people don’t shop on Ebay !!!! One of my friends that is waiting on the elastic asked me where I ordered it from and I told her Ebay - she said that is why she doesn’t shop on here and always uses Amazon.  This is absolutely ridiculous !