The 30-day Time Period for Using the Resolution Center - When Does It Start?

[daveroo]

Buyers have 30 days to use the Resolution Center to report such things as SNAD's or INR's.

But it's not unusual for items take more than 30 days to be received because of international shipping.

When does the 30-day clock start?

From when an item is paid for?

From after the Last Estimated Date Of Delivery?

Or?

[daveroo]

Found the answer:

https://ocsnext.ebay.com/ocs/sc

[daveroo]

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@daveroo wrote:

Found the answer:

https://ocsnext.ebay.com/ocs/sc

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Oops, here:

https://ocsnext.ebay.com/ocs/sr?query=1479&st=7&topicName=Didn%2527t%2Breceive%2Ban%2Bitem

[daveroo]

RATS!!!

I'll get it right yet.

From eBay:

"If you didn't receive your item, or if it didn't match the seller's description, you should let the seller know by opening a request.

You must open a request within 30 days of the estimated or confirmed delivery date.

After you open a request, the seller has 3 business days to resolve the issue."

[mudshark61369]

@daveroo,

Simple answer is the day after the last estimated delivery date for INR, and the day tracking shows delivery for SNAD.  Each has 30 days from those dates. If a dispute is filed another 30 days for it to be resolved or for the buyer to ask ebay to step in. A dispute can be closed in the buyers favor if the seller does not respond to it within 3 Business days.

[castlemagicmemories]

Clock starts after the estimated delivery date.

[missjen831]

For item not received, the clock starts 1 day after the latest delivery estimate.

For an item not as described, the clock starts 1 day after the tracking number confirms delivery. 

If if there is no tracking on an SNAD, then eBay considers the actual delivery date to be the latest estimated delivery date. If there is no delivery estimate then eBay considers the delivery estimate to be 7 days from the date of payment on domestic transactions and 30 for international. 

[daveroo]

Thanks for all the responses.

Even for all the experience I've accumulated on eBay I didn't know and it kept nagging at me.

It becomes particularly important for international purchases since they're the most likely to experience an INR -- quite often with Chinese and other SE Asian sellers.

Obviously I've never had to deal with this problem, hence my not knowing the answer.