I bought something through a Buy It Now listing for an item with someone who has 100% feedback and over 1000 sales. I offered an amount, they counter offered, I accepted and promptly paid.
I find out later that day that the seller cancelled my order for some reason, leaving me to wait a week for a refund. When I asked why, they said there was an issue with the listing because "the plastic was folded" and was to include both volumes of a set. The item would be relisted as a combo pack. The listing page showed that there was a crease in the plastic, and nothing was mentioned anywhere about containing both volumes, which is the one which is why I bought it.
A few days pass, nothing. They say it would be relisted Saturday. I asked them if something had changed and to keep my posted. They got back saying it would be relisted Monday. Then they messaged back saying they "got permission to expedite the listing" and that item would be relisted the item as an auction Sunday.
I left negative feedback on my purchase that said something along the lines of "seller cancelled order and relisted as auction", which is when the seller chose to block me from bidding. The seller somehow also got my negative feedback comment removed and claimed I was the one who cancelled the purchase.
Reached out to eBay support, and they told me to file a report so I did. The agent I spoke with read the message between myself and the seller and sounded like they were on my side, as they said it was false that I tried to cancel the order. Meanwhile, that item is now going double of what I initially paid, again from what I see they don't have any other auctions all of the other listings are Buy It Now.
I can't fathom for the life of me this would happen from a seller with that many sales. Every single one of the items on their page are Buy It Now listings and no Auctions. This sucks. And this also makes me question how accurate the feedback system even is, if sellers can just falsely claim things that didn't happen to get negative feedback removed. In all my years of using eBay, I've never had this happen from a "reputable" seller. Does this happen fairly often? Normally I would just go to another seller, but right now this seller is the only one on the platform that has that item.
tl;dr
I bought something from a seller, they cancelled stating an issue with the item description. They then relisted as an auction. I bid, and my bids started getting retracked claim "Can't verify identity". I left negative feedback, and they blocked me from bidding and claimed I cancelled the order.
