@lsislanders wrote:
I honestly have never seen such hostility toward buyers in my life. Reading through some of these topic pages, seems like some sellers hate the very people who give them money. I hope none of my vendors feel this way about me.
NO one is a buyer unless they actually pay for an item. There are many sellers who have been left 'holding the bag' shall we say when an item, either on auction or BIN, has a potential buyer and then that bidder doesn't pay. Then the seller is stuck having to re-list, etc. Or the buyer who receives an item that is just as described but doesn't like it and files a SNAD claim in order to not have to pay for the return shipping. Or as a recent thread posted by a seller about the very expensive item that when the return was granted, received back, I believe, a towel and some wadded up paper. Which by the way, the seller paid for the return.
Buyers have so much protection on this site from the beginning. They can file a SNAD, an INR, etc. within a short period of time and get their money back.
It isn't so much hostility towards buyers as it is the sellers protecting their own backs. Many of the sellers on here are single person entities. They aren't big box stores or huge volume sellers that can absorb these return costs.
Plus what you read on these threads is only a minute fraction of the transactions that go on daily that proceed perfectly.
The ones posting on these threads are sellers that have been financially harmed by potential buyers and buyers that have had some difficulties with sellers.
In both cases, buyer and seller, there may very well be hostility. And some of it well earned.
In, most likely, 95% of the issues, the buyer is almost guaranteed to get their money back.
If they follow the rules, it might even be closer to 100%.
But there is absolutely no way, that I am aware, that a seller has that type of protection. They are being forced to pay for returns even if the issue was through no fault of the seller. And if they don't accept returns, E-bay, in many cases, will just take the money from the seller and refund the buyer, letting the buyer keep the item.
