@greg3m5k thank you for this post. I just had an abusive seller leave a retaliatory negative comment on my feedback in the past few days. I contacted eBay and reported the seller for violating their feedback policy since I know they are not allowed to leave a negative comment with a positive rating and eBay removed their comment and that seller will get a policy strike against them now. I was surprised they did it since they have more than 10K feedbacks and should know that the only outcome of such under-handed tactics is going to be a removal of their nasty comment and a policy strike against their account. She didn't bother to respond to my factual, non-emotional description of why my experience with her was negative. In short, it was an INAD, I attempted to return and rather than receive the item back she refunded but sent me a nasty message saying my refund was stealing resources from the homeless in her area (note that it was NOT a charity listing). I professionally let her know her comment about the homeless was irrelevant and inappropriate and asked if she wanted the item back. No reply, so I left negative FB due to the rude hostility.
I will be watching my Google profile and any attempts to leave a bad review will be reported to Google for removal as well.. and I have her name and address so if she tries to buy something from my website I'll cancel the order immediately and ban her.
It's sad how vindictive some people choose to be... and this is why eBay has this policy prohibiting negative comments from sellers on buyer profiles... prior to changing this, seller retaliation was rampant so you couldn't leave an honest review of a bad seller.
