Please allow people to cancel an order

[buyingbooth]

hi this has happened twice now where i order the wrong thing realise then try to cancel the order within literally seconds.  But it says can't cancel order.  What is the point of the option if it doesn't work.

Its totally reasonable to allow a buyer to be able to cancel an order - just after it's placed for a BIN sale.

Next contact the seller, again within minutes.   But these messages just get ignored and i have to sit there and watch the whole dispatch process status compete over the next hours and days.

Very infuriating.

Please fix this.

[mudshark61369]

---

@paradiso*bella*a*venire wrote:

"Please fix this."

Cant fix what isnt broken 😁

---

---

@paradiso*bella*a*venire,

But you can fix what isn't broken until it is.

I believe it is called disruptive innovation.

[myangelandmyprincess]

"including yourself can make a mistake.  Amazon can do it cant see why ebay cant.   Also think people are missing the point.  During the proposed cancel window nothing will happen if they cancel within this window ie no fees for seller and no stock going anywhere.   Heck dont even tell the seller for 10 mins if its going to upset anyone which it sounds like it would judging by people on here."

eBay and Amazon are different platforms.  Amazon often controls the inventory so when something is cancelled they can know if the shipping process can be stopped.  eBay doesn't control the stock sellers have.  The order may go straight to their shipping dept and not be able to be stopped with them. 

[myangelandmyprincess]

Oh and with Amazon it can also be denied.  Now often it's not because again Amazon often controls the stock but it's still a request that cancel that can be denied 

[janet9988]

---

@buyingbooth wrote:

No i mean its automatic.... Within say 10 minutes of sale.

And i wanted to buy, just the seller had two items with very similar product codes.  Just made a mistake when selecting it.  

Can see what harm a 10 minute delay in the process would do to allow an automatic cancellation window.

---

So under this 10 min scenario you propose.. would that mean .....

1. The item is still  actively  listed during that 10 min time for anyone else to buy and you chance losing out on anything you commit to buying?

2. Would that also mean that any seller could also just cancel within that 10 min time frame on any listing they wish during that 10 min time? It would give sellers a chance to vet their buyers better as they would have time to see if they approve of the buyer before a contract has been made. This would of course be without any consequence to the seller.

FOOD for THOUGHT

OR.... the buyer could simply wait 10 minutes BEFORE committing to buy the item in the first place.

[7606dennis]

---

@buyingbooth wrote:
I know you like quotes but Jurassic Park! **bleep** Who am i speaking with? Alan Partridge.

---

By the way, I did google "Alan Partridge."  As much as I like watching British sitcoms on PBS, I'm afraid that what I assume was some sort of insult went right over my head.  Sorry!