Payment details before bidding on auction

[wil_483592]

Went to bid on an auction this morning and as I normally do putting in my bid in the last few seconds and when I clicked the bid button it went to the confirm payment details page. This is the first I've ever seen on an auction. Is this normal. I have no unpaid in my history. 

[ga_open_box_llc]

You can take the option off.

[steve_stuff]

'Applying this to buyers who cancelled 6 wins would also be unfair since sellers use the excuse "Buyer requested to cancel" all the time to avoid their own defects.'

As the old saying goes, two wrongs don't make a right.

[brados2112]

Another eBay "improvement" completely fails... AGAIN. This has happened to me four times within the last two days. Many times, I will bid on items with the intention of getting combined shipping from the seller. It is a winner for the seller and the buyer. But now, winning an auction will immediately trigger the payment with no availability to combine shipping. Entering payment information will mean the funds will be taken immediately upon winning. I have reached out to several of these sellers and they are unaware of the "improvement" meaning eBay took it upon themselves to bless all of us with another moronic processes (getting to be a habit.) If I didn't know better, I'd swear they're competing with the US government in hope of being the most inefficient and ineffective organization on the face of the earth. I think this latest stunt moved them into the lead. Time to look for better platforms to buy and sell.

[brados2112]

Who can take the option off, the buyer or the seller? I've reached out to three of the sellers and they are all unaware of these test "improvements." This is an absolute ridiculous test to put on anybody without asking or at least notifying. Another fair-share process used to frustrate those of us that have never had a mark against them in 21 years? Me things so.

[brados2112]

I agree with you 100%. I am bringing up the same complaint. I won 11 auction items within four days and shipping would have been over $60 + tax. Thank goodness I won these last week before the "improvement" so it only cost me $8.00. I see little to no thought wwas put into this before implementing. If eBay truly wanted to fix this, use more resources to verify new acounts and possibly a probation period. Oh, and fire every person on your continuous improvement team. I'd really like to know who the scholars are that come up with this. 

[brados2112]

That may be but changing the default setting without notifying sellers about this "improvement" is rotten, ridiculous, and frustrating. There are better and more effective processes that could have been implemented.

[albertabrightalberta]

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@ittybitnot wrote:

Maybe it's asked for once and the info is then kept on file.

The buyer will not be reminded again, if "Seller B" also requires payment info upfront by default.  A buyer that bids (wins) multiple listings will find out when they end and they are immediately charged for each individually. 

I cannot say this is so from personal experience, since I refuse to participate as a buyer enrolled in this forced punishment camp. 

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I can speak from personal experience. 

Info is retained so you don't have to enter it each time. 

I wanted 3 items from a seller and put them into my cart. When I tried to buy them, I was going to be charged 3x the shipping. 

I emailed the seller who told me she removed IPR and that I should request an invoice and she would adjust for combined shipping but I was unable to do so. My purchase wouldn't go through without payment up front. 

Now I have to wait for the seller to issue a refund on the overpayment of shipping. 

As a seller, I love the fact that I know accepted offers will be paid but the jury is out on whether I like it as a buyer. For a single item purchase, there's no issue but for multiples from the same seller, it's a PITA.

[steve_stuff]

"Based on discussion in other ecommerce forums, the payment choice entered before bidding is set as a default. The buyer will not be reminded again..."

and

"buyer that bids (wins) multiple listings will find out when they end and they are immediately charged for each individually."

and lastly

"I cannot say this is so from personal experience, since I refuse to participate..."

Based on what we've read on other posts on this board -

People ARE being asked to reenter for every bid/buy.  If true, hopefully that will be corrected.

Won auctions ARE being auto paid instantly. As ebay officially allows buyer to wait four days, that should be the case with this deal. 

If the auto paid is the way it works, and no invoices with corrected shipping is possible, that should be changed/corrected - still allowing the four day to pay would deal with this problem. 

We wonder -- anyone who sells already has a 'pay to' place on file, and more importantly to this discussion, they have also agreed to let ebay pull money from it to cover some cost. Why can't 'some costs' include purchases.

So do they also have to re-enter the same info.

In our option, ebay should have included buying/buyers in their managed payment deal from day one. Sellers would of had a not just pay to but pay from on file, and the 'only buy' people a payment method on file, with funds held to cover bids, and used to pay for offers and BINs as soon as the buy button is pressed.

And the adding the 'option' and then just picking it for us without any mention bit - They did basically the same thing with their freight forward service. This ID was told, all our others weren't , which many complained about - if only ebay could learn from their mistakes and at the very least told everyone. They just love placing those adv boxes on the seller hub pages, could have done one for this.

And if someone is the only bidder and they don't pay, we really don't care - we're set up for auto strike and relisting isn't a big deal, so we're turned it off for auctions.

But at the same time we're not happy when people don't pay.

[brados2112]

I think most people on here, myself included, place a bid within the last 5-10 seconds of auction end to gain an advantage. I wonder if sellers in this so-called "test" are aware of this. I guess they will be when they are expecting that last bidding rush with 10 seconds left and it just doesn't happen. 

Stay tuned tomorrow for the next eBay "improvement"

[msha3839]

I’m getting this nonsense randomly..regarding my buying history, in the past eleven years, a few $$ hundred K..🧐 

[msha3839]

Indeed..just a few minutes ago I was willing to pay $500 over “ sold” price..this is pathetic..

[brados2112]

Makes me wonder how much time they spent researching and asking realistic questions about the consequences of their "improvement." I've reached out to several sellers today that have combined shipping in the past and they are totally unaware of this. Maybe ebay figures if they make this platform absolutely ridiculous, they'll all be able to get jobs with the US government because they now have a track record of failure. I only sell as "Buy It Now" so it only applies when I purchase something but if I sold auction style, I'd be on the phone right now demanding to talk to the moron that put this into place. 

Stay tuned tomorrow for the next ebay "improvement"

[msha3839]

“..competing with a U.S. government..”👍👍👏👏…most likely looking in the same mirror and see idiotic reflection…

[msha3839]

Serious sellers aware of this test..for their sake…yesterday I had this issue with “test”, so contacted seller with an offer over message ( couldn’t place an offer without verification), seller responded within 10 minutes ( smart for him), negotiated the deal and got paid …

[msha3839]

You’ll be surprised, but if sellers have a “ buy it now “ option, I still contact them and ask if they interested to consider an offer..in 50-60% of the cases, sellers agree…no harm in asking..🥂