@kathiec wrote:
@ajs_coins_and_alchemy wrote:
Sorry, never heard of a single situation where EBay, upon being asked to step in, produces the label and still expects return. It's talked about up and down this forum that sellers need to respond within 3 days to an open claim or else they will lose the money & the item as EBay will refund buyer and not require a return. So your version is news to me, I've never heard of it (only heard of the opposite so many times) or experienced it myself.
I have heard of those situations, many times. So it seems that just because you haven't heard of it doesn't mean it doesn't happen.
I think it may depend on the return policy in the listing. ‘No returns accepted’ seems to cause eBay to refund in full automatically … even with expensive items.
[Within the last week, I read a thread where eBay provided a return label when asked to step in … and I recall being surprised. Unfortunately, I didn’t check the listing’s return policy and can’t recall anything else about the thread at the moment.]
ETA: We are much more likely to hear from sellers who are irate about eBay’s issuing a full refund than from those where eBay sent a label … so may well have a skewed idea as to how often it happens.
