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Overseas sellers

I'm just wondering if other buyers on eBay are as frustrated as I am regarding overseas sellers. I've been purchasing items on eBay for about 20 years. As a buyer, I have consciously made the choice to purchase from US sellers only. This is mainly because if I have a question or concern regarding an item that I'm interested in or one that I've already purchased and have received, the delay for any kind of reply is simply too long. But also, because I wish to support US commerce. I realize that many of our consumables are produced overseas, but I still wish to support those sellers who reside in the US, thus supporting US commerce. For several years now eBay has allowed overseas sellers to have shipping hubs in the US, which makes them appear that they're US sellers when in fact they are not. So, as a buyer if I'm looking at any specific item for sale, I cannot differentiate between these overseas sellers or those who actually reside in the US. The only way to decipher overseas sellers versus US sellers is to open the store page for every eBay seller and then click on "about" which will show where the seller is located. This is very time consuming. eBay needs to allow us as buyers to enter that selection criteria in our searches period.

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Re: Overseas sellers

Long story short... Buy what you need from where you can get it. In this day and age, there is no way to guarantee 100% you are buying from a US seller, period... And given that, there's a world of great international  sellers who deserve our business too. To imagine  shopping US-only products and US-only merchants is a quaint notion nowadays.

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Re: Overseas sellers

eBay already allows users to search by Item location, but that information is provided by sellers, and not all sellers ship from the locations they cite as they should.

 

While a seller's overseas registration location may be a clue to where an item is located, it is not a certainty either way, or necessarily the only indication a buyer might use to gauge how far away an item might ship from.

 

Many sellers registered overseas do indeed ship from US warehouses. And some US-registered sellers drop-ship their items from overseas, despite what the Item location in the listing says.

 

Looking at the range of estimated delivery dates can often provide a useful clue as to how far away items are actually shipping from. The farther out the estimated date and the larger the overall range, the more likely an item ships from a far-flung location.

 

Reading seller feedback comments can often provide useful clues about a seller's performance. References to cancelled orders, late shipments, incorrect orders, and location misrepresentation are worth paying attention to, even if a seller has an otherwise acceptable percentage and rating. While this can be time consuming, if you are interested in finding sellers that ship from close to home, it may be worth your time. You can quickly look through negative or neutral feedback by using the appropriate numbers in the table shown above the feedback comments, rather than having to scroll through pages looking for red donuts.

 

At one point eBay provided a "guaranteed delivery" filter that only showed listings that could be expected to be received in four days or fewer. While the guarantee was of questionable value, the filter itself was a quick and dirty way to weed out a lot of faraway or generally slow-moving sellers in favor of nearer, faster ones. Sadly, the "guaranteed delivery" filter no longer works.

 

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Re: Overseas sellers

Similar situation in the UK...  eBay does not facilitate setting my default search to 'UK Only'; and does not consistently place the 'UK Only' button on the same place on the page; often 'burying' it.  - Search results are INFESTED with keyword-spammed rubbish from Chinese sellers; much of which is actually illegal to be sold here.   So you have the initial frustration of finding that 'UK only' button and re-loading the search; only to find the same illegal tat is being sold by China-based sellers from UK hubs with exactly the same problem of 'masking'...   

 

What's even more frustrating is that eBay's shipping policies make it prohibitively expensive to buy even the smallest items from the US; where years ago it was very reasonably priced... eBay also rarely show items from Irish or other EU sellers - instead persisting in pushing  Chinese junk.   - Why? 

 

They seem to be determined to make their already-bad reputation even poorer!

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Re: Overseas sellers

I appreciate your reply, but I'm not really following what you wrote. Or, more accurately, maybe you didn't follow what I wrote. Look up any item; let's say "multimeter." In your search criteria, try to select US sellers only. As I am, you will be faced with many different sellers. The listed items may be located and shipped from various different locations in the US, however when looking at the sellers pages it's very clear that they are not in the US.

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Re: Overseas sellers

Thanks for your reply. I was wondering if these same frustrations were being felt elsewhere. It seems that they are. It would seem to me that eBay would do a better job of satisfying their buyers by giving them the ability to conduct a search appropriate to their location. I recently purchased some pistons and piston rings from a UK company by the name of "Sleeman and Hawken." But I knowingly made this purchase from a UK company. (It wasn't through eBay) I fully expected a ridiculous shipping price and time. I was pleasantly surprised. I received these engine parts in a matter of 3 days, and the prices were perfectly acceptable. Like you, some of the extremely high shipping prices will definitely affect my decision to purchase some things on eBay.  

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Re: Overseas sellers

In your search criteria, try to select US sellers only.

 

There is no such search criteria. There is a filter for Item location, but that information is provided by sellers themselves, not eBay.

 

Seller location and item location are two separate things; there may be some correlation between the two, and where an item actually ships from, but it is not 100%.

 

There are other things you should look at besides item location and seller registration location.

 

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Re: Overseas sellers

"Look up any item; let's say "multimeter." In your search criteria, try to select US sellers only. As I am, you will be faced with many different sellers. The listed items may be located and shipped from various different locations in the US, however when looking at the sellers pages it's very clear that they are not in the US."

 

My experience from this end would be that the first search would be infested with keyword-spammed nonsense from Chinese sellers...  Only then would I be able to reload the search with a 'UK-Only' radio button selected, which would be placed 'somewhere' in the list of filters...

 

eBay doesn't facilitate making my default search 'UK only' nor can I so-restrict my initial search...  which is frustrating enough; it's terrible UI design.  What 'puts the tin lid' on this though is the fact that even a UK-Only search will still be infested with the very same (often dangerous and illegal, frequently fake)  Chinese rubbish.

 

- Search for a Fluke Multimeter on Ebay and you will struggle to find anything new that isn't an obvious Chinese fake.  - This is being enabled by eBay here in exactly the same way you describe is happening in the US. 

 

They may sometimes ship from warehouses in the UK and have a 'local' address - but very-often the items arrive directly from China.   And, as you say, it's only when you actually drill into the seller's details that you might discover they're based somewhere other than the place you specified.  

 

...I really have to question why (on both sides of the pond) eBay are making it difficult to exclude what amount to rogue traders employing deceptive practices.  

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Re: Overseas sellers

eBay doesn't facilitate making my default search 'UK only' nor can I so-restrict my initial search

 

If you use the eBay app, you may be able to use the lockable filters to set a default Item location, so that all your search results are UK-only. Enable lockable filters in the Filter Customize menu of the app, then search and select a UK-only Item location, and tap the lock icon that appears so it locks and turns blue. Then all search results should default to that Item location.

 

There is not a corresponding lockable filter for desktop users, though there exist browser add-ons such as "eBay item location -- my country only" which can override eBay's "default" item location, provided the search is working correctly.

 

There may be some ongoing issues with Item location searches in the UK and EU countries. Some users in those locations may not see Item location filter options at all when searching, or the options may not be working correctly, though they seem to work fine for me in the US when I search on those country sites. Because of this, certain problems with Item location filter searches may best be pursued outside of the US ebay.com community, such as on the UK eBay community discussion boards where such search issues can actually be replicated by the participants, or by reporting the problems to eBay directly using the "Tell us what you think" or "feedback" links on various pages of each site.

 

Otherwise, item location data comes from sellers, and no matter what search options eBay provides, if sellers provide false information eBay's search will only be able to work with the data that it has been given.

 

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Re: Overseas sellers

It’s interesting to me that eBay began as an online auction site. Then, they began allowing listings from sellers as “buy it now.” Thus came the virtual stores where we could purchase our items from. Early on, the buyers had the power to critique their search to specific areas. Then, we somehow lost that power.

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Re: Overseas sellers

Thanks for the input, which is appreciated.

 

...I don't access eBay (or much else) via a mobile device.  My daughter used the 'app' and it's appalling - like keyhole surgery; making it difficult to access full descriptions or establish that items are 'collection only' from 500 miles away!   

 

I'll look into those plug-ins though

 

...or by reporting the problems to eBay directly using the "Tell us what you think" or "feedback" links on various pages of each site.

 

eBay make themselves impossible to interact with - and certainly pay absolutely no attention to user feedback supplied via those links. 

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Re: Overseas sellers

...I think what I really struggle with is not so much the existence of those things; but the way in which eBay has made it difficult for 'grass roots' trade to take place.  They have actually made it quite difficult for someone like myself (a Scot, living in Scotland) to trade with individuals in the US... and that's a great pity given that there is something of a natural affinity between the UK and US. Indeed; one of the joys of early eBay was the access it gave to items that were otherwise difficult or impossible to get hold of. 

 

- As for the stuff they (eBay) do push today; it beggars belief sometimes that it gets through customs! 

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Re: Overseas sellers

So with that being said, there are literally hundreds if not thousands of eBay sellers out there who are fraudulently listed as being US sellers. Their items are shipped from hubs in the US, thus making it appear that they are US sellers, when in fact they aren’t.

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Re: Overseas sellers


@*loosegravel* wrote:

So with that being said, there are literally hundreds if not thousands of eBay sellers out there who are fraudulently listed as being US sellers. Their items are shipped from hubs in the US, thus making it appear that they are US sellers, when in fact they aren’t.


EBay doesn't categorize sellers based on where the seller is located. They categorize based on where the item is located. If you do a US-only search, eBay will show you items where the item location specified in the listing is in the US. The title of that filter on an eBay search page is 'Item location', not 'Seller location'. So if an international seller with a US warehouse shows up in that search there's nothing fraudulent about it, as the item location is indeed in the US.

 

I would add that eBay makes it easier to determine where a seller is located than Amazon does. Back in August I ordered a camera from a third-party Amazon seller. With a delivery time indicated to be about a week there was no red flag that both the seller and the item were in Japan. A month later I've finally been refunded (but not without a huge fight) and the package tracking still shows it as being in US customs. The point is that in today's global economy these kinds of things are going to get harder and harder to determine.

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Re: Overseas sellers

I have done plenty of business with overseas sellers and have had great luck. In fact, some of my smoothest transactions were with sellers outside of the US.

 

I have also done business with overseas sellers who ship from facilities within the US, and have had no major issues.

 

Ironically, my overseas transactions also tend to have less quirks in logistics in reaching me than have my domestic orders in the last few years or so. 

 

I am careful in researching who I buy from, and determine whether I can (or have to ) source it here in the US or internationally. 

 

The bulk of issues I see in the forums dealing with international sellers and/ or foreign sellers dropshipping from US facilities is stemming from buyers who are buying without taking due diligence and in markets selling electronics, fashions, and the like.

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Re: Overseas sellers

Long story short... Buy what you need from where you can get it. In this day and age, there is no way to guarantee 100% you are buying from a US seller, period... And given that, there's a world of great international  sellers who deserve our business too. To imagine  shopping US-only products and US-only merchants is a quaint notion nowadays.

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