Hello.
I purchased an item 31 of Jan.
The seller didn't provide tracking number for a long time.
A week ago he finally updated tracking number.
Status is still just "Tracking number provided", so he didn't ship it.
Right after I placed the order I saw this info in purchase history:
Estimated delivery Mar 12
Returns accepted through Apr 12, 2024.
After he provided tracking number I see this in purchase history:
Estimated delivery Friday Apr 12
Returns accepted through Apr 12.
If I go into the order details I still can see old date: Delivery info Arriving by Tue, Mar 12
Now most important part: if I try to file "I didn't recieve an item" request then I see this info: "If you haven't received your item by Apr 12, go to your Purchases and find the item. Then select More actions beside the item and choose I didn't receive it to open a request." Before I saw tracking number here was Mar 12!
If your item hasn't arrived or isn't as described, go to
My eBay. Find the item in your purchase history and select "return" or "item not received" within 30 days of delivery (
or estimated delivery date if the item hasn't arrived).
That means if the item is not as described, or has not arrived by the last return date your Money Back Guarantee (MBG) protections lapsed.
If estimated date updated then why "Returns accepted through" didn't change accordingly?
It seems that I will not be able to file "I didn't recieve an item" request after Mar 12 and need to wait estimated delivery date Apr 12 which is now in coincidence a last date for returning. So at Apr 12 I will not be able to file "I didn't recieve an item" request...
Am I right? How I need to deel with my situation now? Can I somehow contact ebay to force them to change estimated delivery date to an old date or at least to update Returns accepted date to May 12 as per their policy of return window of 1 month?
I have another item which seller didn't ship and didn't provide tracking too, now I'm scared to ask that seller too, because if he ship then estimated delivery date will change too I suppose.
Is it a new kind of scam: don't provide tracking number for a long time, then update it so estimated date updates to the date of "Returns accepted through" so buyers cannot file "I didn't recieve an item" request?
Or this is just some sort of ebay UI bug and I'm just in panic mode now and will be able to file a "I didn't receive item" reqtuest or maybe I'm missing something or just don't understand how returns work?
My plan now is to wait for Mar 12 (old estimated delivery date) and then try to file "I didn't receive item" request. If it fails then I will try to "Report an issue with seller" to ebay and ask ebay what is going on and why estimated date was updated to last return date.
Is there any other way to contact ebay for a buyer now?
Sorry for long post but I tried to provide as many details as I can.
Thank you.
