eBay

retro..gamer · ‎08-03-2023

I hate it when I send an offer and release I made a mistake a few hours later and I can’t cancel the item. I feel bad asking the seller to cancel because of my stupid mistake. I don’t like wasting their time. I wish I can cancel it, like I can on Amazon anytime I want before the item is shipped. I hope eBay changes this in the future.

buyselljack2016 · ‎08-03-2023

Buyers, to my knowledge have never been able to cancel, and very unlikely that it will ever change on eBay.

Some sellers will cancel upon request, but as you found, some just do not use good sense.

retro..gamer · ‎08-03-2023

Ya that’s why I wish they made it like Amazon. When I get the strike I’m going to contact support and tell them everything that happened so I can get it resolved. When I sell and someone doesn’t pay after 2 days, I end up canceling for them. I always send a kind message to them letting them know that they can always purchase the new listing.

janet9988 · ‎08-03-2023

@retro..gamer wrote:
Ya that’s why I wish they made it like Amazon. When I get the strike I’m going to contact support and tell them everything that happened so I can get it resolved. When I sell and someone doesn’t pay after 2 days, I end up canceling for them. I always send a kind message to them letting them know that they can always purchase the new listing.

Yikes canceling a sale as a seller after 2 days is not a good idea....buyers have 4 days to pay.

Lift your left leg at midnight to start off on the right foot. Happy new Year!

soh.maryl · ‎08-04-2023

If this has happened to you more than once, may I respectfully suggest that maybe you need to slow down when shopping and read very carefully before making an offer, bidding or buying.

ms.rodriguez* · ‎08-04-2023

I hope that this never happens here. Make up your mind and then make an offer. You need to have commitment on ebay.

evry1nositswindy · ‎08-04-2023

By the time you decide if you want the item or not, I would have already shipped it. I ship same day or next day, as do many sellers. We are individuals here, not a warehouse like Amazon. Stop wasting sellers' time.

evry1nositswindy • seller since 2013
Volunteer Community Mentor

terrycece62 · ‎08-04-2023

That is actually the reason my watch list is so long I am a shopper and a limited budget so I can not afford to buy a lot of stuff I do not need or am unsure about.

So my advice is consider items more careful prior to buying use your watch list that is what it is for to watch items you are considering buying but not ready to commit to yet,

In some cases canceling your purchase may not be possible if the item has already been shipped.

When I was a seller, my items were actually shipped in LESS than 24 hours. So your item would already have been shipped. But if you had contacted me in say 6 hours, I may have been able to cancel the transaction (depended on my schedule which was hectic so I shipped when I could make my trip to the post office,

So . i agree with @soh.maryl slow down and put more consideration into your purchases prior to hitting the buy button.

fab_finds4u · ‎08-04-2023

Yikes, not a good idea to cancel 2 days or any days if the buyer hasn't paid and hasn't asked to cancel. You get a defect when you cancel a transaction the buyer didn't ask to cancel.

house*of*paws · ‎08-04-2023

Hi @retro..gamer

Buyers wanting 24 hours to be able to cancel are competing with buyers who want their items shipped within 24 hours. We can't have both.

eBay has never guaranteed buyers a cancellation at any time ... always leaving it up to the seller whether to cancel or ship. Having to ask the seller to cancel allows us to apologize to the person who is feeling the brunt of the cancellation ... which hopefully teaches us buyers to be more careful. [We've wasted a seller's time whether we contact them directly or not.]

buyselljack2016 · ‎08-04-2023

When I sell and someone doesn’t pay after 2 days, I end up canceling for them. I always send a kind message to them letting them know that they can always purchase the new listing.

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Many of us that cancel for non-payment have a bit of a different approach to that.

Non-payers are added to the "best buddy list" (BBL) to prevent the same thing from happening again. Of course, many of us, as it does not meet eBay policy, also do not cancel in "48" hours.

If a buyer requests to cancel I do it promptly. No questions asked, but as they have wasted my time, they also become one of my new "best buddies". Not allowed to fool me twice.

ed8108 · ‎08-04-2023

Realize that manny buyers appreciate the no right to a cancellation because it helps them refrain from overspending

myangelandmyprincess · ‎08-04-2023

@retro..gamer wrote:
I hate it when I send an offer and release I made a mistake a few hours later and I can’t cancel the item. I feel bad asking the seller to cancel because of my stupid mistake. I don’t like wasting their time. I wish I can cancel it, like I can on Amazon anytime I want before the item is shipped. I hope eBay changes this in the future.

The reason you can do that on Amazon is because most of those items ship from an Amazon warehouse where Amazon knows if the item has shipped and knows if the process can be stopped. I've had items on Amazon I couldn't cancel when it was a third party vendor.

eBay doesn't know if an item has actually shipped or not if it is in a process that can be cancelled...

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