I STILL HAVENT RECEIVED AN ITEM!

[anmcl-7553]

I opened a case to have ebay step in 1 week ago i have gotten no response from ebay or the seller, What do i do? 

[mudshark61369]

@anmcl-7553,

If you opened a dispute and the seller does not reply to it, you have to go back to the dispute and ask ebay to step in. They do not do that automatically. 

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

[anmcl-7553]

I have had a case open for some time, No reply from ebay.

[dare-2046]

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@anmcl-7553 wrote:

I opened a case to have ebay step in 1 week ago i have gotten no response from ebay or the seller,

What do i do? 

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Even though you've already asked eBay to step in 1 week ago --

you have to go back to the dispute and ask ebay to step in, as others have said.

Also, be sure to open a case.

[bygonelane]

Here is what you do:   FILE a case with PayPal,  ask to escalate case if necessary.  You will get a response and eventually it will be resolved.  You can even actually speak to a real person.

Hopes this helps, good luck.

[bygonelane]

Here is what you do:   FILE a case with PayPal,  ask to escalate case if necessary.  You will get a response and eventually it will be resolved.  You can even actually speak to a real person.

Hopes this helps, good luck.

[blue.bird-official]

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@anmcl-7553 wrote:

I opened a case to have eBay step in 1 week ago i have gotten no response from eBay or the seller, What do i do? 

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If you have opened a case ( a dispute ) you must contact customer service under the relevant department again. You need to ask eBay to step in to this  matter. Make sure that you have read the delivery time period of your order first. 

[kensgiftshop]

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@anmcl-7553 wrote:

I have had a case open for some time, No reply from ebay.

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Return to the case and click the link to have Ebay to step in.

[anmcl-7553]

A debit card was used with this purchase, Not paypal

[7606dennis]

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@bygonelane wrote:

Here is what you do:   FILE a case with PayPal,  ask to escalate case if necessary.  You will get a response and eventually it will be resolved.  You can even actually speak to a real person.

Hopes this helps, good luck.

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I believe that this is bad advice.  Filing another dispute with PayPal or the OP's funding source would automatically close the dispute through eBay.  This would take eBay out of the equation and they would no longer do anything to help.  It is best to allow the eBay dispute to run to its completion before filing one elsewhere.

As mentioned, return to the dispute and ask eBay to step in.

[downunder-61]

@anmcl-7553 

1. Did you open a case for Item Not Received ?

2. Did you go back to the case after 4 days and "Ask Us to Step In" ?

3. If you did not do #2 - do it now

[anmcl-7553]

I have done all of this, Nothing!

[kensgiftshop]

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@anmcl-7553 wrote:

I have done all of this, Nothing!

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When you go to the case, what options are there?