How long should a package be 'at sorting center' before getting concerned.

[staygol_26]

Purchased from buyer showing to be in US.

Time placed: Oct 4, 2023 at 4:15 PM 

1- item: $612.00

Shipping: $19.09

Tax: $52.06

Order total: $683.15

Original Arriving by Fri, Oct 13

Shipped: Oct 8 (Tracking number not from US, but from China)

Oct 21, 2023  4:29pm - Arrival at Transit Sorting Center (US), doesn't say where.

When I saw the tracking info, I just gave it time. Date today is 11/16/2023 and I have no further info. Contacted Seller no response. Reported that 'the item hasn’t arrived.' Ebay is now showing my item is 'no longer covered for buyer protection.' It was covered when I made this purchase. How does me being a patient buyer now opt me out of that buyer protection? There is no info about any location of a sorting center and USPS has nothing on the tracking number. Any thoughts or advice?

[mudshark61369]

@staygol_26,

)

You had 30 days from the last estimated delivery date to file an item not received dispute, using the Money Back Guarantee (MBG) which expired on Nov. 12.  All you can do now is to file with PayPal who gives you 180 days to file disputes, if you use that service or with your card provider if you used one. 

You should definitely read the terms and time frames of ebay's MBG,  You should also check each seller's feedback profile page before buying from them.  You can get to that page by scrolling to the bottom of a listing page where you see the seller's username in a large font. A little below that is a

( See All Feedback ) button. click on it and on the page that opens check the seller's country of registry.  Below that there is a box with the numbers of the 3 types of feedback a seller can receive. 

You can click on the numbers of negative and neutral feedback to read only those comments.  NEVER go by a seller's feedback percentage alone.  If you see that a seller giving a U.S. location is registered in China, I suggest not buying from them. Also avoid buying from high volume sellers with less than a 98.6% rating.

[staygol_26]

1- The seller is registered in US. The package seemed to be coming from China. I know that drop-shipping is common. No red flag to me.

2- I didn't know that the product would come from China until after I paid and that was processed. Not uncommon for drop-shipping.

3- The EBAY system did not sync or update its deliver time with the tracking. It created its timing from assuming the item be shipping within US. 

4- I filed the item not recieved within 29 days after the the last possible date of the US assumed arrival.  

[shazzi01]

I’m in the same situation but I have 15 days left. I filled a report to eBay I’ll get a refund on the 27th. Did you end up receiving the item? If not did u get your money back?

[kathiec]

@shazzi01 This thread is seven months old. The OP is long gone. But if you open an item not received case on the day after the last estimated delivery date, then ask eBay to step in four days later you'll be refunded.

[kh-shakhib]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.