How is this not fraudulent to have an order cancellation declined?

[maxi314]

I entered the order cancellation request within the hour of mistakenly placing it.  It was denied, claiming the item had already shipped.  It had not been shipped.  This is an eBay problem, not a Seller problem.  I don't know how the system works, but I do know that my payment form was immediately debited; that, while a tracking number was then received, the item was not, in fact shipped, and doubtful that even a shipping label had been created.

Is it not fraudulent to state that an item has been shipped?  Isn't it still true that in any contract, there is a 24 hour cancellation window?  I'm not going after fraud, here, but do want the order cancelled and my payment credited.    ?

[justafemster]

You entered into a binding contract when you placed the bid and you're complaining that someone else broke the rules?

There is no compulsion for the seller to cancel the order, it COSTS the seller when YOU try to do this.

This is completely on you.  Suck it up and if you really don't want the item, list it yourself.

[maxi314]

Since when are contracts binding within an hour?  I fulfilled my part of the agreement, in that my card was immediately debited, and for a product that was not, in fact, yet shipped - could not, in fact, even have an address label printed.  It cannot be claimed that an item was shipped, and that the reason for denying the cancellation request is because it has been shipped, when it hasn't.

[mtgraves7984]

What has already happened has already happened. You do know your next recourse, right? If the order is NOT to you by one day past the Estimated Delivery Date on the order, open an Item Not Received claim.

[simba6]

Sellers are not required to cancel.  eBay also requires sellers to ship right away so it could have already gone out.  Always use your watch list and think do I want this before clicking to buy.

[azaz_8302]

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@maxi314 wrote:

I fulfilled my part of the agreement, in that my card was immediately debited, and for a product that was not, in fact, yet shipped - could not, in fact, even have an address label printed. 

It cannot be claimed that an item was shipped, and that the reason for denying the cancellation request is because it has been shipped, when it hasn't.

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Contact your card issuer, and get your refund.

Your cardholder agreement provides refunds for canceled purchases. When you're exercising your cardholder rights -- it's not fraud.

[kathiec]

Ebay clearly states that cancellations are at the seller's sole discretion. This was confirmed by an eBay employee in this thread:

https://community.ebay.com/t5/Buying/order-cancellation/m-p/32724824#M392286

So no, not fraudulent. And your assertion that there's a legal obligation to have a 24-hour cancellation window is just plain old wrong.

[glasser · Accepted solution]

As a seller, I honor all cancelation requests. What good does an unhappy customer do me? Zero.  The seller by denying the request will end with a bigger hassle--a return, a chargeback--then just accepting the cancelation.

Yes, it's true that sellers are under no obligation to cancel a transaction. However,  that doesn't meaning not honoring such a request is a good thing

[maxi314]

I did not suggest that Sellers are required to cancel.  The cancellation request was submitted before 50 minutes had passed.  The money was immediately taken from my account.  The item had not been shipped - had not been labelled for shipping, yet Buyers are told "item has shipped."  Tracking numbers do not work, of course.  And as to urging me to think before ordering - I only buy now - I do not use the auctions - and am not in the habit of ordering and cancelling.

[buyselljack2016]

while a tracking number was then received

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That means it was shipped. A shipping label is part of the process.

Saturday I got an order.

I bought a shipping label, and had the item in the mailbox in 9 minutes.

Many sites allow a buyer to cancel items. Right, or wrong, that is not how it works on eBay.

By the way, as long as I still have the item within reach I honor all cancel requests.

[myangelandmyprincess]

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@maxi314 wrote:

I did not suggest that Sellers are required to cancel.  The cancellation request was submitted before 50 minutes had passed.  The money was immediately taken from my account.  The item had not been shipped - had not been labelled for shipping, yet Buyers are told "item has shipped."  Tracking numbers do not work, of course.  And as to urging me to think before ordering - I only buy now - I do not use the auctions - and am not in the habit of ordering and cancelling.

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Some sellers use drop shoppers and can't cancel the process.   Some sellers may immediately print the label If they're about to mail and go ahead to add your package into the mix.  If it shows shipped and you have a number a label was created.   

There is no legal obligation to cancel in 24 hours. 

[maxi314]

Thank you.  I do not think the Seller refused the cancellation.  I think it is an internal eBay programming problem that involves purchase notification to Sellers, whatever generates the "item shipped" notification, that then instantly eliminates the possibility of cancelling the order.

Items that are not yet shipped, are not yet shipped - nor, even labelled for shipping.

I appreciate it that you providing information regarding INAD, etc. I will look up the meaning of INAD.   It may come as a surprise to regular eBayers, but not everyone is a "professional" eBayer.  I am not.  I may be wrong, then, in placing the blame on eBay.

[maxi314]

I wouldn't do that, given the overly-burdened, (and in the case of the USPS - a poorly-administered system), delivery systems.  Add bad weather to contributing to possible delays.  But thank you.

[maxi314]

Thank you.  This concerns eBay policies and notifications amongst buyers, sellers, shipping labels and notifications, and a company ensuring that communications are straightforward and true.  In this instance, something cannot be stated as having been shipped when it has not been shipped.  

[house*of*paws]

Hi @maxi314 

I'm not a seller ... so have no bias in that direction ... but I wanted to fill in some blanks of eBay policy for you so that you understand how it works.  ['Cancelling' is very different on eBay ... as compared to other venues.]

eBay gives buyers the ability to 'request' cancellations only ... and leaves it up to the seller whether to cancel or ship.  A seller is never required to cancel an item when asked ... regardless of how close to shipping they may be.

Most sellers will cancel when asked, because it's less of a hassle to do so ... but I wanted to make sure you were aware that nothing close to 'fraudulent' occurred.

Sellers used have fees taken from there as soon as an item 'sold' ... way before they were paid.  Not all of the fees were returned to them when they agreed to a cancellation ... so frequent cancellations could be costly.  [Most buyers don't know this stuff.  I just happen to read a lot of posts on the Boards.]

A shipping label had to have been created if you receive a tracking number ... meaning the seller already paid for it.  It takes 2-3 weeks to get your money back after voiding a label.

Anyway ... just wanted to clear up a few misconceptions you seemed to have by thinking the word fraudulent.