Help re: defective item

[cheburashkastar]

I purchased a ring which just arrived in the mail.

The ring is missing a small accent stone. I went back to the auction to see if the seller mentioned a stone missing but it wasn’t in the item description. 

However, looking very closely at the photo in the auction I can see that a stone is indeed missing in the photo. What I thought was an accent diamond is an empty space.

 The ring wasn’t cheap. 

Do I tell the seller the item wasn’t as described or do I say it’s defective?

Is a seller required to disclose any defects when they put something up for sale or is a photo of the defective item sufficient for them to avoid any complaints? I’m looking for input regarding the most practical way to handle this. 

Thoughts?

Thanks & Happy New Year!

[takikawa4 · Accepted solution]

@cheburashkastar

The seller is required to list any and all defects. Using a picture where it's hard to see a missing stone isn't good enough.

Simply tell the seller there's a stone missing and that you wish to return the item at his expense for a full refund. Don't go back and forth with him. Then open an item not as described case with ebay. 

[cheburashkastar]

That’s exactly the type answer I was looking for!

Thanks again for taking the time!

[chrysylys]

It's entirely possible they didn't know about it.  Call their attention to their own picture and see how they respond.  THAT will help determine your next step.

[cheburashkastar]

Another great piece of info. I’ll for sure keep it in mind & give the seller the benefit of the doubt. 

They move a lot of jewelry so like you said it certainly could be the case.

Thanks!