Hello everyone, I need help...

[al531930]

First of all I want to tell you that I am very sad.

The problem is that I never received my product.

I have been waiting for several months, but the company tells me that my product is lost.

The data is as follows:

Seller: ea_memory (35737)
Order number: 02-06432-85077

1TB PCIe SSD INDMEM 3D TLC NAND Flash NVMe Gen3x4 for MacBook Air 2013-2017 iMac
Item price US $ 187.48
Quantity 1
Item number 153870644664
Shipping service
Standard Shipping from China / Hong Kong / Taiwan to worldwide

The problem is that it is pandemic time in the past months on the Ebay page a message was shown saying that the product was going to take a long time to arrive due to the pandemic and what I did was wait, for this reason I did not report during the 30 days after the scheduled delivery date.

Now they can't deliver my product to me and they can't give me my money back.

I need help...

Please, God bless you.

[rebell45]

How did you pay? PayPal and most credit cards give you up to 6 months to file a case for items not received. If you used PayPal, open a case there first. Otherwise go to your credit card co. or bank.

[lady_madonna]

Since you waited too long to file the Item Not Received dispute on Ebay, you can file a dispute through Paypal if you processed your payment through Paypal.

https://www.paypal.com/disputes/

Even during the pandemic, you needed to file the Item Not Received dispute within 30 days from the latest estimated date of delivery.