08-02-2019 03:06 PM
Recently I sold a bunch of Battery chargers that were made in China, I tested every one before shipping them and found two that did NOT function the way they were supposed to. I contacted the China Manufacturer and they asked to see photo`s of the charger and label, the label had no identification on it concerning the manufacturer and of course they denied it was their product. funny though i found a web page with the exact same charger with the same manufacture logo printed across the photo! So buy at your own risk!
08-02-2019 03:48 PM
Buying anything online can be a risk, so sure, eBay is a risk... that is why the 30 day guarantee. Keeping all correspondence on eBay, we send out one courtesy email with photos before opening a claim and tell them it is a courtesy email with a time frame before you open a claim.
We then wait whatever time frame for a response and if any runaround, such as we need to pay return shipping for NAD, open the claim. The Seller has to be a real moron for us to leave negative feedback, because I don't need the negative karma, but it does concern the Seller that will often offer a refund for positive feedback. We simply tell them it is against eBay TOS to use feedback, but we often leave positive feedback for good customer service... stuff happens and how the seller deals with problems means a lot.
Meanwhile, how are you going to prove the chargers are bad? Photos may not work, but video will and say you have video in your claim if needed. If eBay needs proof, they will provide you with a link to load the video to.
Now, why are you selling this junk? .... 🙂
08-02-2019 04:10 PM
Unless I am sorely mistaken, a buyer who opens an item not as described case does not have to prove that the item is not as described with video or otherwise.
Has this changed recently?
08-03-2019 05:10 AM
There are basically two levels of Manufacturing in China. Items made for foreign based companies that will have their logo on it, made to the brand name's specs. The other is copies of the better quality items (possibly missing the brand name's proprietary parts that make their item work properly), with little or no quality control.
If those unbranded or aftermarket items have a warranty it says return to us in China, and IF we find a fault with the item we'll replace it. Of course they never do and the buyer has now paid much more for their "cheap" item than they would have by buying the brand name in the first place.
08-03-2019 06:08 AM
Tons of China Junk is on eBay. I've been burned so many times. They know they have us Silly Americans or any other Foreign Country in their clutches. I think China owns Walmart.
08-03-2019 07:55 AM
I don't even go to a Chinese restaurant around here anymore.
08-06-2019 04:05 AM
This is why I don't buy electronics on eBay. And I feel bad for resellers who don't know electronics and think they're providing quality products to buyers.
The electronics industry is riddled with counterfeit manufacturers, even down to the component level. You should always buy stuff like this straight from manufacturers or their licensed resellers.
08-06-2019 05:46 AM
I didn't like electronics from China in the past, but there's no denying that brands from this country are growing very fast. Products from these brands are of very good quality, for example, Xiaomi's products. My family is using a lot of electronics from this company and feel great. Because of good product quality, the price is very competitive.
I hope everyone here will have a more positive look with branded products from China. It is possible that every buyer must have poor quality goods, but that is not all their goods are the same. Be wise consumer.
08-09-2019 01:52 AM - edited 08-09-2019 01:55 AM
....If the Seller contests a not as described claim, how else do you prove your claim without photos or video? What could happen for especially domestic sales is that sure, you will get a return label, but then if the Seller provides proof that the item was as described against just your word, eBay may very well find against you. The eBay protection is for Both buyer and seller, so do what you want, but I would prove my case every time.