So, I used to be a Power Seller "way back when." (about 10 or so years ago). I stopped selling on Ebay when they started making extremely drastic changes & I got a job that took up a lot of my time. I left Ebay in good standing, but no longer have access to any of my old stuff - not even the email. Everything in my life has changed since then. Honestly, I'm not even sure I remember my old user name.
So, I started over several months ago when I wanted to buy a couple of things here, and possibly sell a few things occasionally for a little extra money. Immediately, I was told my account was restricted. I kinda understood - I appeared "new" after probably everyone & their grandmother has an Ebay account. I hadn't proved myself trustworthy yet. I get it. So, I called customer service & got it straightened out - they unlocked my account (I was told). But, I didn't need it right then, so I didn't verify that they had unlocked it. A couple of months later, I found something I wanted to buy. It was only a single, normal, $35 item (a mannequin piece, to be exact). The system told me I was restricted & was not able to buy the item. This was at the beginning of Covid, so I couldn't call, only email. I emailed back and forth, had to prove that my Paypal was indeed linked & verified, and the Customer Service rep stated she unlocked me, after about 7 messages back and forth, three different reps (all asking the same things over and over), and a few hours of my time. I was so frustrated, I decided to go elsewhere to buy the item, even though it was more expensive elsewhere. A couple of days ago, I wanted to buy some small $4 charms. Still restricted. I contacted Customer Service again, who again stated that my Paypal was not linked. It is! I again sent a screenshot showing that my PayPal account is linked, verified, and has quite a bit of normal purchasing history (it's not a new account). Another 2 or 3 back and forths later, he told me that he couldn't help me & to chat or call instead. Calling goes absolutely nowhere. Chat told me they couldn't help me & said that email is the only way to contact anyone who can actually help. Except emailing told me they couldn't help & that I had to use chat.
I'm stuck in this infinite loop. And I don't like giving up, just out of principle. But, I'm starting to feel like I've been deliberately placed in this loop because they don't want to deal with my issue and/or don't know what to actually do to fix it. I'm doing my best to be patient with the reps, but I admit to some frustration. Does anyone have any suggestions, or has anyone experienced similar problems?
