Getting only half the order.

[dankeoe]

Hello All,

   I ordered 2 units of a product. Received 1 a few days ago. I thought that I would get notice soon that the 2nd unit is slightly delayed, but will ship soon. I've gotten no notice of anything concerning the 2nd unit.

   I contacted the seller a couple days ago, but haven't gotten any response. I included images of the original order, that in fact it clearly shows there were 2 units ordered and paid for. I sent a follow-up message asking if they received my first since I had no confirmation that they did, and if they could, please let me know that it was received. That was early this morning ( it's 2:03am now ) but so far nothing.

   I've never had this happen, and I certainly  don't want to negatively impact a seller's standing by unecessarly acting too soon.  I want to be fair, but I  haven't received anything from the company/seller.

Asking: what does the community think is a reasonable amount of time for the company/seller to respond?

Thank u all in advance for any guidance/suggestions.

    My best to all,

         danny  

[airsheep]

Mudshark is actually one of the board's more prolific and helpful posters.  That said, anyone can occasionally misread or misinterpret something.

ITEM NOT RECEIVED will backfire because the AI that checks these things will automatically throw out the case because something was received.

[pikabo-icu]

Wow there's a way to inform a member that you disagree or to teach them about a new feature they may not be aware of yet and a way NOT to do it..

Guess which one yours was? 

Kindly sharing with @mudshark61369 a feature with which they may not be aware is probably the better way to go here.. 

I have learned so much from him.. So much.. He is a valued member on these boards. Always helpful, thoughtful and never rude, NEVER. 

[dankeoe]

Thx 4 getting back. 

   If what u mean by a single, or same listing...yes it was. in the menu of quantity i put it at 2. The  ebay receipt  shows "quantity X2"  It does show up as one transaction and one tracking #. 

    I'll call ebay Monday, because there is a contradiction in the receipts that even they show. Not sure I can explain without going on just too much.

    Much thx for the info because i'm sure I'll run into things that I'll need this even more that now. Solid stuff.

[dankeoe]

Everyone who responded gave me really good info. So if some isn't a fit now...it will down the road 🙂

Thx u and everyone that took the time to get back on this.

[dankeoe]

That's just what it looks like too. Much thx.

[dankeoe]

Looks like that's the path it's going. Many thx.

[dankeoe]

Did not kno that!!!

Can't thank u enough. I'm going to call ebay Monday just to make sure that all my T's crossed and I's dotted.